Charge Card Support Specialist

## Overview Why work for VPD? - VPD is proud to be a certified Great Place to Work in 2022-2023 & 2025 and named to the Inc. 5000 list of the fastest-growing private companies in America for 2025! See more about what our employees think! Working at VPD Government Solutions | Great Place to Work® - Robust employee benefits package beginning on 1st of the month following hire date including health, dental, vision, life, and disability insurance - 401(k) with 5% employer matching - Flexible time off program - Tuition reimbursement program - Opportunities for professional development - Employee-centric work culture including company sponsored events, happy hours, and team-building opportunities, frequent communications/information sharing from Leadership, supportive and positive teamwork environment, “open door” policy, etc. VPD is Service-Disabled Veteran Owned Small Business (SDVOSB) and is an Equal Opportunity Employer. - VPD Uses E-Verify - Right to Work Poster - VPD Uses E-Verify - Participation Notice Applicants have rights under Federal Employment Laws: - EEOC Know Your Rights: Workplace Discrimination is Illegal - EEO is the Law - Federal Contractors/Subcontractors - Employee Polygraph Protection Act - Pay Transparency Nondiscrimination Provision ## Description The Charge Card Program Support Specialist provides comprehensive administrative, communications, and program management support for the organization's charge card program. This role serves as the primary point of contact for program participants and ensures the program operates smoothly through customer service, reporting, communications, and process documentation. **Responsibilities:** *Customer Service & Communications* - Respond to customer inquiries via phone and email within 1 business day - Monitor designated charge card program email accounts and coordinate responses; elevate complex issues to the appropriate Government official - Track issue resolution and maintain email inboxes in an organized manner - Develop and distribute a weekly bulletin covering hot topics relevant to program participants - Review and update the program's FAQ document on a monthly basis - Develop a quarterly newsletter highlighting key program information - Proactively communicate emerging problems or issues related to the program to Government stakeholders *Reporting* - Review, consolidate, and evaluate completeness of monthly and quarterly charge card reports submitted by all bureaus - Draft, review, and/or consolidate ad-hoc reports as needed - Program Management & Documentation - Provide day-to-day program management support to ensure efficient and effective operation of the charge card program - Develop and maintain Standard Operating Procedures (SOPs); conduct monthly reviews to ensure accuracy and recommend process improvements - Draft and maintain policies and guidance to keep program documentation current and accurate *Presentations & Briefings* - Develop presentation and briefing materials capturing key program activities and performance metrics - Prepare quarterly program overview briefings for Department leadership *Meetings & Special Projects* - Attend weekly program meetings; schedule and coordinate ad-hoc meetings and events - Take notes and track action items, submitting meeting summaries within 2 business days - Support special projects on an as-needed basis, including data compilation, analysis, and report preparation - Assist with developing training materials and facilitating onsite/virtual training sessions as needed ## Requirements **Qualifications:** - Experience in program or administrative support, ideally within a government or financial operations environment - Strong written and verbal communication skills, including experience drafting bulletins, newsletters, and briefing materials - Proficiency with Microsoft Office (Word, PowerPoint, Excel/Outlook) - Strong organizational skills with the ability to manage multiple recurring deliverables and deadlines -…