Channel Operations Manager

Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here . About the team Alloy is seeking a detail-oriented, systems-minded Channel Operations Manager to help scale the operational processes and partner-facing infrastructure that power Alloy's partner ecosystem. This role will address the unique complexity of channel operations: multi-party workflows, reseller and pass-through structures, partner-attributed revenue tracking, and the process discipline required to grow through indirect channels without proportional growth in manual effort. The successful candidate will own the rules, programs, and workflows that make the partner motion function, and will define what gets measured, why, and what the source of truth for that data is, while partnering closely with RevOps, who own the underlying systems and enterprise reporting infrastructure those definitions get built into. What you'll be doing Partner Program Operations & Project Management: Operationalize the project management of partner-facing initiatives, including new partner onboarding plans, partner tier changes, PRM rollouts, and cross-functional partner launches, from kickoff through go-live, with clear timelines and accountable owners at each step. Partner Administration & Coordination: A significant, ongoing part of this role is the direct administrative and coordination work that keeps the partner engine running day to day: processing order and amendment requests (e.g., data-source additions) with RevOps and Legal, maintaining accurate partner records in Introw and Salesforce, routing and tracking partner requests, and coordinating logistics for partner meetings, QBRs, and events. Deal Registration & Partner Deal Governance: Own and continuously improve the deal registration process across the partner network, including the rules for what qualifies, how conflicts between partners (or partner vs. direct) get resolved, and how registered pipeline gets attributed and tracked through to closed revenue. Partner-Facing Change Management: Design and maintain the operational infrastructure for coordinating third-party data changes that affect channel partners and their end clients. This means building the process, communication sequencing, and audience controls that ensure the right information reaches the right party at the right time, and that changes don't create downstream failures across a multi-layer distribution chain. PRM & Partner-Facing Tooling: Own Introw (PRM) as the partner-facing system of record, including partner onboarding into the portal, partner data hygiene, and the partner experience layer. You are the source of truth for what clean, accurate partner data looks like. Partner with RevOps on the Salesforce/Introw/Gong integration so partner data flows cleanly into shared systems without manual re-entry. Channel Reporting Definitions: Define the channel-specific metrics that matter, including deal registration accuracy, partner-tier performance, partner pipeline health, and operational velocity, and own the source of truth for that underlying data. You own what gets measured and why; RevOps owns the systems and builds the dashboards that surface it. Cross-Functional Alignment: Work closely with RevOps, Finance, Technical Solutio…