Channel Manager – EMEA

**Role Overview** CommBox is looking for a high-impact **Channel Manager** to spearhead our partner ecosystem expansion across EMEA. As we scale our AI-powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in **CCaaS, Conversational AI, and Digital Transformation**. You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools. **Key Responsibilities** - Partner Recruitment: Identify and onboard high-value regional partners across key EMEA territories, focusing on those with established practices in CX automation. - Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents. - Revenue Growth: Drive partner-originated and partner-influenced pipeline to meet or exceed quarterly EMEA revenue targets. - Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform. - Joint Business Planning: Develop and execute annual business plans with Tier-1 partners, including co-marketing activities and regional events. - Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap. ** Required Experience & Skills** - 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market. - Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology. - Market Intelligence: A strong grasp of the modern "CX Stack" and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space. - EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets. - Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level. - Self-Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.