Channel Account Manager

The Channel Account Manager role manages and enables the success of a defined set of existing partners and grows adoption of the entire suite of NMI products. Reporting to the Manager of Channel Account Management, you will be part of a collaborative and engaged team responsible for supporting and growing our ISO and ISV partners in North America. This is a unique opportunity to be part of a fast growing team that helps our partners deliver innovative experiences in the payments landscape. Attendance within the Cape Town office for US Working Hours is required for this role. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. How We Work - Our Core Values * Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus * Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum. * Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too. Responsibilities: Client Relationship Management: Build and maintain strong, trusting relationships with clients/customers. Serve as the main point of contact for all client inquiries, requests, and issues. Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement. Anticipate client needs and proactively offer solutions and support. Account Planning and Strategy: Develop strategic account plans outlining objectives, goals, and action steps for each client. Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients. Identify growth opportunities within existing accounts and develop strategies to maximize revenue. Sales and Revenue Generation: Identify upselling and cross-selling opportunities within the account base. Work closely with the sales team to pursue new business opportunities and expand the client portfolio. Meet or exceed sales targets and revenue goals set for the assigned accounts. Problem Solving and Issue Resolution: Address client concerns and resolve issues in a timely and satisfactory manner. Escalate complex issues to the appropriate internal teams and follow up to ensure resolution. Act as an advocate for clients within the organization, championing their needs and priorities. Reporting and Documentation: Maintain accurate records of client interactions, including meetings, emails, and phone…