Center Operations Manager

# At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. # **Lead Clinical Operations. Drive Quality. Deliver Hands-On Patient Care.** ## **Why CareATC is Different (and Why You'll Love It Here):** This role is the key operational contact for your Health Center. You'll blend leadership with direct patient care, ensuring clinical excellence and operational performance while upholding the highest standards. - **The Patient Wins:** Little or no cost for excellent medical care or dispensed medication, allowing you to focus on comprehensive, patient-centered care. - **You Win:** Consistent schedule allowing for **work-life balance**, no on-call schedule or holiday schedules. This allows for consistent income with manageable productivity expectations. ## **CareATC Advantages** - Clinic and medication provided at no cost or low cost to employee and dependents. - Full benefit package, for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program. ## **About the Job:** We are looking for a **Medical Assistant (MA)** to step into a **Center Operations Manager** opportunity. This pivotal role is accountable for the **day-to-day health center operations**, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while **continuing to provide hands-on patient care**. You will ensure the facility exceeds **AAAHC standards** and follows all established policies. **This is a full-time, 40 hour work week opportunity.** **Hours** **Monday, Wednedsday, Friday 8am-6pm, Tues & Thurs 8am-5pm, First and third Saturday of the month 8am-12pm.** ## **What You’ll Do (Key Responsibilities):** 1. Operations & Compliance Management - **Day-to-Day Oversight:** Oversee the overall day-to-day management of the health center and clinical support staff. - **Standards & Compliance:** Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements. Ensure adherence to patient privacy regulations and confidentiality protocols. - **Inventory & Reporting:** Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows. - **Process Improvement:** Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership. 2. Clinical Care & Collaboration - **Patient Care:** Dedicate a significant amount of time to **patient facilitation and hands-on care**. - **Clinical Skills:** Utilize required skills, including **EKG, vital signs, venipuncture, capillary, and injection, with current experience.** - **Teamwork:** Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team. 3. Leadership & Personnel - **Staff Management:** Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports. - **Talent Development:** Develop employee success through recruiting, onboarding, development, performance management, and succession planning. - **Subject Matter Expert (SME):** Function as the health center operations SME, accountable for staff training and demonstration of competencies. - **Support:** Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing. ## **What You’ll Bring to the Team (Minimum Qualifications):** - **Education & Certification (Required):** - **High School Diploma** or equivalent. - **Registered/Certificated MA** or **5+ years of MA experience** required. - Current clinical license as required by state/national authority in good standing. - Current **classroom-led American Heart Association BLS or CPR Card** requ…