Center of Excellence Manager, Quality Assurance (QA)

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment ***A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.*** The Wounded Warrior Project (WWP) Center of Excellence Manager, Quality Assurance (QA) leads and develops the QA team within the Center of Excellence (CoE), ensuring the delivery of reliable, scalable, and high quality solutions that support organizational goals. This role provides mentorship, supports talent development, and oversees QA deliverables, resource planning, and team performance to ensure objectives are met. Partnering closely with IT Delivery Managers, Service Area Directors, and cross functional technical teams, the manager establishes QA best practices, guides test strategy and documentation standards, promotes continuous improvement, and advances tooling and operational excellence across all workflows. **DUTIES & RESPONSIBILITIES** - Lead and mentor the QA team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance. - Oversee the quality and timeliness of QA deliverables, ensuring adherence to standards and alignment with Service Area delivery objectives. - Establish and maintain standard operating procedures and QA best practices for multiple quality domains, including but not limited to functional, performance, accessibility, and regression testing across multiple platforms. - Collaborate with Delivery Managers and business partners to define QA scope and test strategy (including entry/exit criteria and risk-based coverage), provide QA input during requirements development, and coordinate test execution through final acceptance. - Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs. - Monitor team performance metrics (e.g., defect leakage, test cycle time, automation coverage, and escaped defects), resource utilization, and project progress, providing feedback to ensure objectives are met. - Guide the QA team in translating business requirements into robust test scripts, keeping the regression script library current and keeping process and tool documentation up to date. - Partner with Delivery Managers and Service Area Directors to gather and assess QA requirements, evaluate tools and QA processes, and ensure alignment with Service Area delivery objectives. - Collaborate with technical, project, and business teams to support end user testing, ensuring effective communication, smooth implementation, and minimal disruption to QA operations. - Keep Delivery Managers and Service Area Directors informed of resource allocations and team performance, remediating issues as necessary. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other related duties as assigned. **KNOWLEDGE, SKILLS, & ABILITIES** - Proven ability to mentor, coach, and develop QA teammates, fostering growth in technical compete…