Center Manager

**ESSENTIAL JOB DUTIES** **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** 1. **Operational Leadership 20%** - Directly manage and oversee the daily operations of the Health Center, ensuring that all services are delivered in a timely, efficient, and high-quality manner. - Collaborate with teams to define and implement key performance indicators (KPI’s) that align with organizational goals. Use data to monitor trends, identify gaps, and drive evidence-based decisions that enhance patient care, safety, and operational efficiency. - Coordinate patient flow, ensuring effective scheduling, minimal wait times, and optimal access to care for all patients. - Facilitate interdisciplinary rounds and team meetings to promote collaboration between clinical and non-clinical staff, ensuring seamless communication across departments. - Work with other department managers/supervisors to align operations with organizational goals and quality standards. - Responsible for filling in for staffing shortages for assigned staff (MA's, Nursing, Front Desk) as necessary to promote continuation of smooth clinic operations and quality patient care. - Manage staff time off request and staff present on site per GLBHC policies. Assures appropriate level of staffing at all times to meet patient and provider needs. 2. **Financial Management 10%** - Responsible to assist with the health centers financial performance within established guidelines, working directly with the finance and operations teams to ensure financial performance is aligned with organizational objectives. - Evaluate equipment and supply requests, ensuring cost efficient purchasing decisions are made in the best interest of the center. - Responsible for overseeing the accurate and timely submission of timesheets, ensuring all hours worked are properly recorded and complement the company policies. This role includes actively monitoring direct reports attendance and work hours, identifying discrepancies, and taking corrective actions when necessary. The position also focuses on minimizing the use of overtime by optimizing scheduling, improving time management, and collaborating with team leads to balance workloads effectively. 3. **Policy and Procedure Development 5%** - Collaborate with Leadership to review operational policies and procedures that optimize the center's efficiency and patient care standards. - Ensure compliance with organizational policies and regulatory requirements, consistently adhering to established procedures. 4. **Staff Supervision and Development 15%** - Provide direct supervision and leadership to a diverse staff, ensuring appropriate staffing levels to meet patient care needs. - Oversee recruitment, performance evaluations, timely corrective actions, and professional development for assigned staff. Follows all GLBHC policy for corrective actions and confers with HR as necessary. - Maintain high standards of staff performance, including overseeing front desk workflows, accurate patient registration, and adherence to quality control measures. Assures all staff are working up to the peak of their scope and job duties. 5. **Quality Improvement and Patient Experience 10%** - Initiate and monitor Quality Improvement (QI) activities to enhance patient care, safety, and satisfaction, ensuring the health center achieves targeted performance metrics. - Address patient complaints, grievances, and concerns promptly, working with providers and administration to resolve issues and improve the overall patient experience. - Promote and maintain a positive image of the center within the community, fostering trust and confidence in the services provided. - Promotes integration of care and fosters an environment that allows for inclusion of other disciplines and care teams to be successful in their roles. 6. **Operational Reporting and Analysis 5%** - Collect, compile, and submit statistical data and operational repo…