Center Manager

BALLAST WAX · EUROPEAN WAX CENTER **Center Manager** *Lead. Develop. Grow.* 17100 Royalton Rd, Strongsville, OH 44136 · In-Person · Full-Time · $53,000–$70,000/yr **THE OPPORTUNITY** **You won't be managing a schedule. You'll be running a business.** As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to. We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win. **WHAT WE OFFER** **Compensation & Bonuses** - $23–$25/hr base depending on experience - Monthly performance bonuses: $500, $1,000, or $1,500 - Goals are realistic - our managers hit them - Total potential: $53,000–$70,000 annually - Commission on personal sales - rewarded for leading from the front **Growth & Career Path** - 30-60-90 day structured onboarding - Mentorship from district leadership - Clear path: Senior Center Manager → District Manager - Ongoing training and professional development **Work-Life Balance** - 2 weeks PTO after first 90 days - Consistent, predictable shift structure - One weekend shift required (not both) **Benefits** - Medical insurance (55% employer contribution) - 401(k) with employer match - Access to EWC services - Paid Time Off **WHAT YOU'LL OWN** **Sales & Business Results** - Own revenue, package, and product goals - and know your numbers - Coach your team on guest education and confident selling - Analyze trends and build action plans to move the needle - Drive traffic through local marketing and brand campaigns **Guest Experience** - Set the standard for every guest interaction - from first hello to farewell - Resolve escalated concerns with professionalism and care - Champion an environment guests want to return to - and tell their friends about **Team Development** - Recruit, onboard, and retain top-performing team members - Coach consistently - performance reviews, 1-on-1s, real feedback - Build internal succession so your team has somewhere to grow - Create a culture people choose to stay in **Center Operations** - Manage scheduling, inventory, payroll, and cash handling - Track KPIs - productivity, retention, labor - and act on what you find - Uphold cleanliness, sanitation, and brand standards without exception **WHO YOU ARE** **We're not looking for a placeholder. We're looking for a builder.** - You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them. - You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through. - You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it. - You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person. - You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential. - You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required. **OUR HIRING PROCESS** **Three steps. No runaround.** - Step 1 - Video Interview: A real conversation about your experience, style, and goals. - Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside. - Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together. **OUR VALUES** **CONFIDENCE: We model it. | EMPOWERME…