Catering Sales Manager - Level 1

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more. Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests. Join us at Flying Horse Resort and Club, your success starts now. **ROLE & RESPONSIBILITIES:** The Catering Sales Manager Level 1 (CSM-L1) serves as a key revenue driver within the Catering department, dedicating the majority of their time to high-value sales and complex event bookings. The CSM-L1 responds to and proactively pursues inquiries, positioning Flying Horse as the premier destination for distinguished events as well as proactively prospecting and developing new revenue streams by growing existing market segments. The most essential assets the CSM-L1 must possess are exceptional attention to detail, advanced communication skills, and demonstrated expertise in consultative selling and relationship management. Phone and written communications must be polished, welcoming, sincere, and professional at all times. The CSM-L1 is responsible for producing comprehensive proposals and contracts for each client/event with a high degree of accuracy and efficiency. Additional competencies include identifying and anticipating client requirements and expectations, the ability to manage multiple complex projects simultaneously under pressure. The CSM-L3 collaborates closely with the Director of Catering and Conferences (DOC) to establish personal goals, develop sales strategies for their markets, analyze performance metrics, and ensure alignment with organizational objectives. - Manage a portfolio of high-value and complex events, serving as the primary point of contact for VIP and high-profile clients. - Proactively identify new business opportunities and develop strategies to expand market reach and exceed revenue targets. - Review emails, voice messages, and traces at the beginning of each shift, prioritizing tasks accordingly and ensuring timely follow-up on all inquiries. - Discuss daily activities, pipeline status, and specific targets with the DOC, addressing any variances or escalations as needed. - Ensure no client communication goes unanswered by end of shift - Prepare and deliver compelling proposals and contracts to clients, implementing strategic follow-up to maximize booking conversion rates. - Responsible for collecting accurate deposit amounts on each event and ensuring strict adherence to all accounting, billing policies, and procedures. - Conduct impactful site visits and client presentations, showcasing Flying Horse's unique offerings and value proposition. - Review final invoices for assigned events and conduct personalized follow-up to foster repeat business and long-term client loyalty. - Lead by example in maintaining high standards of professionalism, responsiveness, and client service excellence. - Support the onboarding and training of new catering sales team members as needed. - Demonstrate expert time management and multitasking abilities in a fast-paced environment, balancing phone calls, emails, proposals, contracts, site visits, and event coordination. - Coordinate staff line-ups for events, including introduction of clients to banquet leads and ensuring seamless event execution. - Collaborate with internal departments (culinary, operations, marketing, membership) to ensure flawless event delivery and client satisfaction. - Develop and maintain strategic vendor partnership…