Casino Services Agent - Part Time - Tulsa

## Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner *This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.* **MINIMUM QUALIFICATIONS:** - Must be 18 years of age or older. - High School Diploma/GED - Prior cash handling experience required - Gaming, Hospitality or Customer Service industry experience preferred - Previous direct customer service experience required - Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. - Required to maintain a valid Driver’s License. - Required to provide documents to show the applicant is eligible to work in the United States. - Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. - Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. ## Responsibilities **COMMUNICATION:** - Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. - Effectively communicates concerns and information to supervisor and listens to communication from supervisor. - Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. - Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. - Performs all other related and compatible duties as assigned **GUEST SERVICE:** - Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. - Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. - Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. - Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. - Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. **REGULATORY COMPLIANCE:** - Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. - Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. - Accurately balances assigned bank. - Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. - Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. - Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. - Maintains a clean player tracking database. - Routinely inspects stock of printed material, and notifies management when supplies are low. - Complete all gaming forms and reports. ## Qualifications **KNOWLEDGE, SKILLS, AND ABILITIES:** - Requires knowledge, skil…