Cashier/Runner

**Cashier/Runner** The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide. **Here’s what we need:** At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived. **What you’ll be doing:** - **Point of Sale:** Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate. - **Guest Experience:** Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's. - **Menu Mastery:** Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs. - **Dining Room:** Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations. - **Cleanliness:** Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting. - **Teamwork:** Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back. - **Additional Support:** Perform other duties as assigned. **How you’ll do it:** - **Outgoing & Friendly:** Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere. - **Active Listening:** Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding. - **Communication:** Communicate clearly, ensuring guests understand their options while feeling welcomed and valued. - **Adaptability:** Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge. - **Attention to Detail:** Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest. **QUE-SO…here’s what you’ll need:** **Minimum Qualifications:** - Strong verbal communication skills. - Availability to work a flexible schedule. - Must meet **state and local requirements** for Food Handler’s and Alcohol Server certifications - Certification(s) must be obtained by your first day or within the timeline required by your location **Preferred Qualifications:** - 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry. - 2 years of experience using POS (point-of-sale) systems. **Physical Requirements:** - Must be able to lift, push, pull or carry objects up to 40 lbs. - Must be able to stand for several hours and walk for long periods of time. - Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights. **Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:** - $11.00 per hour, plus pooled tips that increase your total take-home pay. - Flexible schedules. - Damn Good food discount card for you AND your spouse. - Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months. - Paid Time Off (PTO) after 1 year of employment. - Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.