Cash Management Specialist

Cash Management Specialist Department/Location: Cash Management / Lacey Branch Employee Reports to: Cash Management Manager FLSA: Hourly; Non-Exempt position Status: Full-Time 76-80 Hours Rate of Pay: $29.47 - $43.34 per hour **Summary/Objective**: The Cash Management Specialist is responsible for providing exceptional service to business customers by supporting clients. This position provides a full range of technical support, product implementation, fraud prevention, and customer service for business banking clients. This role is instrumental in ensuring accurate setup, maintenance, and servicing client accounts. **Essential Job Functions**: - Provide customer service and technical support for cash management products, including business online banking, ACH, remote deposit capture, positive pay, wire transfer services, and merchant services. - Coordinate end-to-end implementation of cash management services. - Perform on-site client training and troubleshooting as needed. - Maintain customer records, cash management sales data, and service agreements. - Prepare new customer proposals including merchant services. - Assesses the customers’ needs, assists and explains services over the phone or in person in a timely manner, utilizing quality and professional communication skills. - Promote business for the bank by maintaining an up-to-date and thorough knowledge of programs, products and services. - Reviews and checks documents for completeness, accuracy and conformance with applicable rules/regulations and procedural requirements. - Ensure timely and thorough monitoring of all business service’s accounts through periodic reviews, continued analysis and proper supporting documentation. - Performs research and data gathering activities and prepares reports as requested. - Assist the Cash Management Manager in the annual relationship reviews for cash management clients. - Ensure cash management services comply with internal policies and regulatory guidelines. **Requirements:** - High school diploma or equivalent. - 2 years of customer service experience. - 2+ years of Banking experience preferred. - Intermediate proficiency with Microsoft Office Suite - Six months-1 year of general office and customer service experience or an equivalent combination of education and experience. - Understanding of basic office practices, procedures and techniques. - Experience providing hardware and software technical support assistance. **Knowledge, Skills & Abilities:** - Provides an exceptional level of quality service for internal and external customers. - Excellent listening, verbal, written, presentation, and telephone etiquette business communication skills. - Excellent problem solving and analytical skills. - Knowledge of cash management products. - Ability to prioritize multiple tasks with competing deadlines. - Ability to work under limited supervision. - Ability to maintain confidentiality. **Physical Demands:** To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodation may be made to assist individuals with disabilities to perform essential job functions. **Work Environment:** The duties of the job are performed on premises and in an office setting. **What We Offer:** Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including: - Medical, Vision and Dental Insurance - Paid vacation and holidays - Paid Birthday Day Off - Two pay periods per month - Paid sick leave - 401k and employee stock ownership plans - Paid training and advancement opportunities -…