Case Manager, TCM/CCM

**GENERAL SUMMARY:** The Case Manager is responsible for providing ongoing support and case management to individuals in the Targeted Case Management (TCM) and Crisis Case Management (CCM) program that serves individuals who are living with a mental illness and/or substance abuse and need structured supports, guidance, and rehabilitative services to maintain stability in the community. # ESSENTIAL FUNCTIONS: - Provide case management services to each client throughout the duration of their enrollment. - Assists clients in developing crisis & safety plans to ensure they have the supports needed during challenging situations. - Coordinates with intra-agency and inter-agency resources for the delivery of services and treatment planning. - Provides written documentation to include provider notes, the completion of crisis plans, and updated treatment plans. - Participates in ongoing communication and collaboration with clients and other team members. - Represents agency professionally at court, school, medical, and other community resources. - Prepares all documentation according to required time frames. - Assists with crisis intervention and response which includes rotating after hours crisis phone as assigned. - Adheres to both St. Charles Youth & Family Services policies and procedures and Milwaukee County designated policies and procedures. - Supports the goals of the agency and program mission/vision. - Other duties as assigned. # # MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: - Bachelor's degree in Human Services or a related field required. - Two years of experience working with the target population and/or providing mental health services. - Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and team work. - Strong verbal and written communication skills, including the ability to perform record keeping, documentation, prepare formal reports using proper writing skills. - Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors. - Ability to coordinate individual, family and group therapy sessions utilizing home, community, and institution-based resources/techniques/strategies and interventions for the delivery of home-based services. - Ability to perform computer tasks using MS Windows applications, Agency data base systems, etc. - Valid Wisconsin driver’s license and personal liability insurance. - Ability to use personal and agency vehicles for work related duties according to the agency’s insurance liability standards. # WORKING CONDITIONS: - General office environment/multiple locations to include community sites and client’s homes. - Travel approximately 50% using Agency’s vehicle(s). - Rotation of on-call responsibilities. In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this position. St. Charles Youth & Family Services, Inc. is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.