Case Manager

**Position Overview** Responsible for coordinating and monitoring the assessment and care planning process for residents to ensure quality care is provided and that the facility receives appropriate reimbursement for services provided in accordance with laws, regulations and facility guidelines. **Basic Qualifications** **Education and Certification:** Associate's or Bachelor's Degree preferred in associated field. **Skills & Requirements:** Must possess the ability to read, write and speak the English language; must be involved in health care matters and projects with the community as needed; must have strong communication and presentation skills in both group and individual situations; must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones; must be able to make independent decisions when necessary; must have the ability to follow guidelines as outlined by the facility and other regulations governing services in a long-term care facility; must be able to move frequently throughout the workday; must be able to lift 40 lbs floor to waist; lift 20 lbs waist to shoulder; lift and carry 40 lbs; and push/pull 40 lbs. **Experience:** Minimum of two years experience in health care and/or long-term care preferred. **Working Conditions** Primarily works in an office setting; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset residents and family members; works regularly scheduled shifts in addition to providing weekend supervision and working holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.; participates in required continuing education programs; subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses. **Competencies of Position** **Professionalism**: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude. **Resident Rights**: Promptly reports resident grievances to supervisors; treats all resident care information with confidentiality; continuously monitors assigned areas to ensure residents are treated fairly and with dignity and respect at all times. **Organizational and Communication Skills:** Ability to multi-task and is detail-oriented; possesses the ability to effectively prioritize matters promptly and appropriately; understands the importance of follow-up; builds rapport with residents and families through listening attentively and effectively following up; able to effectively communicate individually or as a group. **Safety Awareness:** Follows safety program guidelines; immediately reports accidents and incidents to supervisors; identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols. **Customer Service:** Treats all residents, families, co-workers, inquiries, referral sources and supervisors with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position tovisitors and residents; shows genuine concern for the residents; proactively identifies needs of the physical plant; demonstrates a positive attitude and willingness to help to all visitors and residents; remains sensitive to all needs throughlistening, observing and responding appropriately for the position held. **Essential Job Duties** 1. Coordinates and monitors the assessment and care planning process for residents to ensure quality care isprovided. 2. Follows residents through t…