Case Manager positions focus on delivering results in their domain. This page aggregates open Case Manager roles and what employers typically expect.
Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. Our permanent and fixed-term employee benefits include: • Contributing to useful and rewarding work and giving something back to the community • Wellbeing days, ceremonial leave, carers leave and study leave • Flexible working arrangements • Purchased leave • 17.5% leave loading • 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer • Training and career growth opportunities across Launch Housing • A portion of your income can be tax-free by salary packaging your personal expenses • Additional tax-free salary packaging on dining and accommodation expenses • Positive, supportive and progressive work environment About the opportunity: Our Women’s only Crisis Accommodation is a residential facility with 15 single client rooms, the service provide temporary accommodation (for up to 12 weeks), case management, transitional support and other services to assist clients in achieving dignified and sustainable housing outcomes. The program also provides support to women outside the residential facility, including a Launch Housing rooming house located in the St Kilda area. The Case Manager is responsible for providing immediate and ongoing support for clients experiencing or being at risk of homelessness, through the provision of a range of intervention options through case management support including case planning. They do this by encouraging the client’s independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis. Launch Housing East St Kilda is one of the only crisis services in Victoria to employ and accommodate women (including trans and gender diverse individuals who identify as female). As such, only candidates who are women or who identify as female will be considered. Permanent full-time role (76 hours per fortnight) based at St Kilda East.
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Case Manager applicants
Lead with measurable achievements relevant to Case Manager (numbers, scope, impact).
Mirror the exact keywords from the Case Manager posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Case Manager candidates.
Interview preparation
Prepare concrete STAR-format stories that show Case Manager outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Case Manager problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About launchhousing
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