Case Manager - Healthcare for the Homeless

## Overview In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, the case manager will be responsible for providing mental health and substance use interventions, completing psychosocial assessments, and addressing the social determinants of health for people experiencing homelessness. This person will determine resources needed to obtain maximum possible benefit from all available resources. ## Responsibilities **Essential Duties:** Assess current needs of patients by conducting interviews with patients and/or family members. Develop and implement individual treatment plans. Initiate appropriate referrals for patients to mental health and/or substance use treatment as needed and/or to appropriate community‐based resources. Provide and research current and most effective community resources. Address personal and environmental issues with the patient in order to maximize emotional, social, and physical w ellbeing and the appropriate use of healthcare resources. Advocate for clients in the community (i.e. court, housing facilities, rehab, etc.). Determine healthcare coverage and aid in enrolling in appropriate healthcare coverage. Track client progress. Provide outreach as needed. Assist medical staff with patient care (i.e. medication, patient transportation, medical beds). Provide brief crisis interventions as needed. Participate/serve on planning committees for events developed and hosted by CommUnityCare and/or other service organizations. Perform other duties as assigned. **Knowledge/Skills/Abilities:** High level of skill at building relationships and providing excellent customer service. High degree of knowledge and competency in mental health and substance use disorder treatment plans. High level of problem solving skill to better serve patients and staff. Strong attention to detail and accuracy. Excellent verbal and written communication skills. Demonstrated success in collaborating with other healthcare providers regarding treatment plans. Bilingual (Spanish/English) preferred. Utilize electronic medical record to compile data/information for reports ## Qualifications **MINIMUM EDUCATION:** Bachelor’s degree in social work or similar field. **MINIMUM EXPERIENCE:** 1 year experience in a field related to social work, case management or counseling individuals in crisis/trauma situations. Demonstrated knowledge of community resources available and how to access resources for the benefit of clients. **PREFERRED EXPERIENCE:** 3 years experience in a field related to social work, case management or counseling individuals experiencing homelessness in crisis/trauma situations. **REQUIRED COURSES/COMPLETIONS (e.g., CPR):** Basic Life Support (BLS) ‐ Obtained through approved American Heart Association Training Network