Case Manager, APS

## Overview **At Franklin County Board of Commissioners we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.** ## Description **Classification Purpose:** The primary purpose of the Case Manager, Adult Protective Services (APS) classification is to respond and investigate community referrals regarding older adults suspected of being abused, neglected, and/or exploited and to formulate and implement plans of care in accordance with adult protective service statutes, agency guidelines, and protocols in the Ohio Revised Code (ORC). **Job Duties:** Investigate reports of elder abuse. Conduct multiple visits out in the community. Assess and determine each client’s mental and physical status and capacity. Demonstrate knowledge of ORC rules and regulations. Conduct investigative interviews. Assess client’s support systems including formal and informal. Make findings and decisions based on facts. Collect, analyze, and photograph physical and documentary evidence. Develop, implement, and monitor case plans to eliminate or reduce danger or substantial risk of danger. Develop immediate plan to protect client if the client is in crisis. Refer client to community resources and services. Advocate, negotiate, and coordinate services for clients. Plan and implement alternative living arrangements for clients when needed. Attend and participate in case plans for clients with other involved professionals. Deescalate and/or diffuse hostile, resistant, and unstable persons whether it be client or other. Work with clients and others who have mental health issues. Collaborate with others. Participate on local multi-disciplinary teams. Construct and organize detailed financial transactions from disorganized or incomplete records. Assist clients with paying bills, as needed. Document accurate case records of assessments, case activities, and case plans. Write summaries, reports, letters, and other related correspondence. Answer intake calls for reports of abuse, neglect, and exploitation. Answer weekend hotline calls to take emergency reports of abuse, neglect, and exploitation. Respond by making visits, if needed. Gather information for state statistics with demographic statistics. Prepare materials for filing documents, testifying at court hearings, etc. Prepare clients and others for testifying and hearings. Determine need for and obtains restraining orders to protect clients. Obtain twenty-four hour emergency orders for restraining purposes, and ordering medical care and placement. Correspond with peace officers for coordinating emergency orders. Identify community awareness needs in the area of prevention. Deliver training or presentations on abuse prevention to financial institutions, community, professionals, regulatory and law enforcement, or available resources. Orient and train new adult protective service staff, students, and participate in academic studies and publications. Attend workshops for continuing education and keep current with practices. Maintain regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. **Major Worker Characteristics:** Knowledge of budgeting; public relations; human relations; agency policy and procedures; government structure and process; counseling; interviewing. Skill in word processing; equipment operation. Ability to recognize unusual or threatening conditions and take appropriate actions; apply principles to solve practical, everyday problems; deal with problems involving few variables in familiar context; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; recognize safety warnings; copy records p…