Case Management Coordinator

**PURPOSE OF POSITION:** Case management Coordinator is responsible to lead, evaluate, and manage case management and youth services to youth ages 18-22 in the safe haven as they transition to independence. The coordinator will work with team members to enhance service quality to the youth and ensure program activities align with the organization’s mission. **ESSENTIAL DUTIES AND RESPONSIBILITIES:Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:** - Provide professional and administrative supervision and support to a team of Intensive case managers and advisors. These services must be rendered in a culturally competent manner according to CHF Mission, Principles, and Core Values. - Manage case management operations. Coordinate daily/weekly case management activities in coordination with team members and program leadership. Work with team members to assess current operations, make recommendations of appropriate program design and enhancements, and shape the vision and goals of the program’s transition services. - Support positive interactions between youth and staff, providing guidance on resolving conflicts and improving service quality. Maintain safety by assisting in de-escalation when necessary, using appropriate verbal behavioral de-escalation techniques. Must be certified and up to date in Nonviolent Crisis Intervention Training. - Provide oversite of assigned grant funded programs to ensure maintenance and quality assurance of accurate and high-quality client records. Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives. Utilize and monitor youth information on the agency official data system ETO (Efforts to Outcomes) including all other assigned database systems. - Responsible for ensuring all case managers and advisors are addressing and documenting cleanliness concerns with residents and assists case managers and advisors in creating a path of success for the youth to follow. Reports all maintenance concerns to the Operations Department. - Provide on-site, senior leadership for Crisis Shelter management (RAOD coverage) as assigned. Provide Administrator on-call services by assisting in problem-solving and/or troubleshooting on youth medical concerns and community issues. - Participate in the recruitment and onboarding of case managers and residential advisors, fostering a positive onboarding experience. - Mentor and coach employees to competence for diverse learners including individual support meetings, group supervisions and workshops. - Facilitate team building activities and provide motivational support by assisting with team member recognition and retention activities. Provide a supportive work environment by creating a culture of inclusion, equity and joy. - Collaborate with organizational leaders at various levels to ensure successful delivery of innovative, trauma- informed best practice services to residents. Build and maintain active partnerships with community agencies to address and support the diverse needs of the youth we serve. - Drive agency vehicles to escort youth to and from various appointments, if needed. **JOB REQUIREMENTS:** | **EDUCATION:** | Bachelor’s degree in Psychology, Social Work, Behavior Analysis, or related field required; Master’s degree preferred. | | --- | --- | | **EXPERIENCE:** | Two (2) years of relevant experience in a leadership or team-support role, ideally within case management or a related field. Two years of case management experience working with at risk youth preferred. Relevant education, certifications, and/or work experience may be considered | | **SCHEDULE:** | This position requires flexibility to meet the needs of youth which may take place outside of regular Monday-Friday business hours; this may include evenings, weekends, and mid shifts. Howe…