Caribou Manager | 9

**Job Purpose:** - The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment. **Key Responsibilities:** - Manage daily operations of the café, ensuring efficiency and high standards of service. - Deliver excellent customer service and address customer inquiries and issues promptly. - Train, schedule, and supervise staff to ensure optimal performance and team cohesion. - Oversee the preparation of beverages and food, ensuring quality and consistency. - Maintain cleanliness, organization, and safety throughout the café. - Manage inventory, order supplies, and ensure proper product rotation. - Monitor sales, control labor costs, and strive for profitability. - Assist customers with their needs and ensure a welcoming atmosphere. - Implement promotions, merchandising, and seasonal offerings to boost sales. - Ensure compliance with food safety and sanitation regulations. - Foster a positive, team-oriented environment that encourages staff engagement and development. **Benefits:** Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount. **Required Education:** - High school diploma or GED **Preferred Education:** - Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service - Helpful Certifications: Food safety or handling certifications (ServSafe or equivalent) **Required Experience:** - 2–3 years in retail, food service, or café environment **Preferred Experience:** - 1–2 years of supervisory or managerial experience - Prior experience as a Barista or Lead Barista - Experience with inventory control, cash handling, and labor management **Required Skills and Abilities:** - Leadership - Customer service - Beverage preparation/café operations - Food safety, sanitation, and regulatory compliance - Inventory management/ordering - Sales tracking, budgeting, and profitability awareness - Communication/interpersonal - Time management/multitasking - Physical stamina