Career Advisor I - NCP

**Job Title: Career Advisor I- NCP** **Location: Corpus Christi, TX** **Salary: $ 20.67/HR** **JOB SUMMARY:** The Career Advisor I - NCP is a pivotal role on the team. Under close supervision, this position serves as the single point of contact for the Program Solutions customers who have been referred to the Non-Custodial Parent (NCP) program; provides career counseling and ongoing case management to individual workforce system customers. **ESSENTIAL FUNCTIONS:** - Responsible for attending court hearings to enroll eligible participants within Nueces and surrounding counties in the NCP Choices Program. Reliable transportation required. - Provides orientation of workforce services to referred and court ordered customers. - Completes assessments to reflect customers’ skills, abilities and deficiencies. - Interprets assessment results to develop an Individual Employment Plan; ensures plan includes necessary goals to achieve customer’s career objectives. - Completes data entry and opens all necessary components in COLTS and WIT upon completing orientation and initial assessment within 72 hours. - Provides job search assistance, job development, training information, job readiness skills, work experience, counseling and support services to the customer to become self-sufficient. - Terminates supportive services timely as required. - Responsible for tracking hours of participation, services, employment, wages, and court order compliance in a timely and accurate manner in COLTS and WIT. - Verify and document retention each month for six months, and reports participation in COLTS and Court. - Timely and accurate data entry of all program requirements and employment gain in Performance Data. - Re-engage NCP for non-compliance of program requirements. - Communicate and report participation of NCP Choices customers to Court Judge and Office of the Attorney General (OAG) - Report and testify in court customers’ compliance. - Participates in monthly NCP Choices staff meetings with Board, Court Judges and OAG staff to identify program enhancements and provide progress updates. - Complying with all WD Letters and TWC issuances relating to the NCP Choices Program. - Maintains quality case files in appropriate case file order and with all filing up-to-date and readily available for audit. - Ensures that case files meet/exceed all local, state, and federal quality assurance requirements. - Performs other duties as assigned and fulfills responsibilities as required. **KNOWLEDGE / SKILLS / ABILITIES:** - Knowledge of workforce development, economic development, and project management. - Knowledge of effective conflict resolution practices, or individual case management and career counseling. - Knowledge of word processing, spreadsheet, technology, and computer skills. - Exceptional customer service and interpersonal skills. - Able to work with diverse customers with unique needs and communication styles. - Can effectively handle or resolve stressful or challenging situations with difficult customers. - Is sensitive to customer needs and feelings and demonstrates concern for others. - Excellent case management, analytical and critical thinking skills. - Excellent verbal and written communication skills. - Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public. **EDUCATION AND EXPERIENCE:** - High School Diploma or GED required, and 3 years work related experience in human services. - Associates or undergraduate degree preferred. - Previous related workforce experience in the field of human services, strongly preferred. - Valid driver’s license and proof of insurance with good driving record. - Bilingual in English and Spanish strongly preferred. **PHYSICAL DEMANDS AND WORKING CONDITIONS:** Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working cond…