Care Team Director

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most. The Care Team Director provides strategic and operational leadership for the Care Team within an assigned market or segment of the organization. This role is responsible for leading Care Team Leads, driving operational performance, developing high-performing teams, ensuring quality service delivery, and collaborating cross-functionally to support organizational goals while exemplifying Giving Home's HEART values: Humility, Empathy, Advocay, Respect & Teamwork. ### Minimum Qualifications: - Bachelor's degree in healthcare administration, Business Administration, Nursing, or a related field preferred. Equivalent combination of education and experience may be considered. - Minimum of 3 years of progressive leadership experience, including direct supervision of employees in a healthcare, operations or service-oriented environment. Experience leading Team Leads, Supervisors, or other leaders required. - Minimum of 3 years of operations experience with demonstrated success improving operational performance, employee retention, quality outcomes, customer satisfaction, and team engagement. - Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and Teams), including the ability to analyze operational data and prepare reports. - Demonstrated leadership skills with the ability to coach, mentor, develop, and hold leaders and team members accountable while fostering a positive, collaborative work environment. - Strong critical thinking, problem-solving, and decision-making skills with the ability to assess complex situations, identify root causes, and implement effective solutions. - Experience managing escalated patient, caregiver, and employee concerns while providing professional service recovery and maintaining high levels of customer satisfaction. - Proven ability to build and maintain collaborative relationships across departments to support organizational goals and ensure continuity of care. - Demonstrated experience using operational metrics and data to establish goals, monitor performance, identify trends, forecast staffing needs, and drive continuous improvement. Experience developing, implementing, and facilitating training programs that enhance employee competency, engagement, and professional growth. - Strong organizational and project management skills with the ability to prioritize competing responsibilities, manage multiple initiatives, and consistently meet deadlines in a fast-paced environment. - Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization. - Demonstrated ability to lead change initiatives, implement process improvements, and adapt to evolving business and operational needs. - Ability to maintain confidentiality, exercise sound judgment, and make decisions consistent with organizational policies, regulatory requirements, and company values. ### Key Competencies: - Demonstrated leadership with a commitment to employee growth and development - Ability to coach, mentor, and develop high-performing teams - Experience managing performance through accountability, feedback, and goal setting - Strong strategic thinking with the ability to develop and execute operational plans - Skilled in forecasting workloads and managing resources effectivel…