Care Services Representative - FT Evening Shift

This is an onsite, 40-hour-per-week position, with shifts scheduled between 12:00 p.m. and 10:30 p.m. Team members participate in an every-third-weekend rotation and work one to two holidays per year on a rotating basis. In this role, you will support patients, families, referral sources, and care teams throughout Ohio's Hospice service areas. The ideal candidate is compassionate, service-focused, and comfortable working in a fast-paced environment. ## Primary Responsibilities - Respond to incoming calls and inquiries with professionalism, empathy, and excellent customer service. - Collect and document accurate patient and referral information. - Explain hospice services clearly and respond to questions from patients, families, providers, and community partners. - Maintain complete, accurate, and timely records of all interactions. - Collaborate with team members and support other departments as needed. - Participate in quality-improvement initiatives that strengthen patient and family care. - Assist with onboarding and training new team members when assigned. ## Qualifications - High school diploma or GED required. - Strong computer and data-entry skills. - Excellent communication and customer-service abilities. - Valid driver's license and a safe driving record. - Proof of state-required automobile insurance. - Ability to travel in varying weather conditions when necessary. - At least two years of customer-service experience preferred. - Ability to successfully complete a criminal background check and 10-panel drug screening. ## What We Offer: Ohio's Hospice offers a comprehensive benefits package that supports employees' personal and professional well-being, including: - Competitive compensation - Medical, dental, and vision insurance - Short- and long-term disability coverage - Life insurance - Paid time off - 401(k) plan with employer match - Tuition reimbursement - Hospice certification preparation and incentive pay - Scrubs provided during onboarding - Mileage reimbursement - Dedicated preceptor and orientation support - Ongoing education and professional development - Career advancement opportunities ## ## Why Join Ohio's Hospice? At Ohio's Hospice, our mission is to provide compassionate care that helps patients and families make the most of every moment. Every member of our team plays an important role in delivering exceptional service during life's most meaningful times. We are committed to creating a supportive workplace where employees can grow professionally while making a lasting impact in the lives of others. If you're looking for meaningful work with a collaborative team, we'd love to welcome you. Ohio's Hospice is an Equal Opportunity Employer and complies with all applicable federal civil rights laws. Employment decisions are made without regard to race, color, national origin, age, disability, sex, or any other protected status. Ohio's Hospice is also proud to be Platinum Certified through SAGECare and is committed to fostering an inclusive environment that welcomes LGBTQ+ employees, patients, and families.