Care Manager II - Health Home

Looking for meaningful work with an Organization that values you? It’s here! Elm & Oak Health is hiring Care Managers in Rochester and Monroe County Area. Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations. For over 50 years, Elm & Oak Health, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance.Elm & Oak Health is the largest Care Management Agencies serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area! We’ve earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture! Candidate must be willing to travel throughout Rochester and Monroe County Area; candidate should have previous experience working with adults. Grade 207: This is a full time position, working from home. The minimum and maximum annual salary that Elm & Oak Health believes in good faith to be accurate for this position at the time of this posting are $46,948 - $57,380. In addition to your salary, Elm & Oak Health offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. POSITION SUMMARY Provides care management services to specific population eligible for Health Home services. Provides information, referrals, and/or care management on health and psychosocial issues. This position works with substantial independence in the field, with consultation available from Team Lead and/or Supervisor, as needed. ESSENTIAL JOB DUTIES/FUNCTIONS % of Time Essential Function 50% Care Management • Receives referrals of members for Health Home services from internal and external sources. • Contacts referral within appropriate timeframe, addresses any urgent /emergent issues and schedules an appointment for a face-to-face intake, within required time frame. • Conducts comprehensive bio-psycho-social assessments for adults and/or children using NYS and agency approved processes and documents. • Develops therapeutic relationship with member utilizing person centered interventions based on the member’s level of activation and presenting conditions. • Coordinates services through communication with all identified health and community providers/agencies connected to the member. • Develops a Person-Centered Plan of Care with the member and involved providers. • Disseminates this information to all individuals who are involved in members’ care, as approved by member. • Interviews referrals and their families to collect data, disseminate pre-approved health education information. • Determines need and makes recommendations for continuation of or change in services. • Maintains, at minimum, monthly telephonic contact with the member and an in-person visits at minimum once every three months. Contacts may be more often depending upon the acuity and/or complexity of the member’s current condition or situation. If staff manage members that are in a program that requires a higher level of engagement such as Health Home Plus or Children’s, the required number of contacts and core services are made. Seeks out consultation/information for complex medical, behavioral health or psycho-social needs, as needed. • Recognizes cultural differences, demonstrates responsiveness to those differences when working with members and others in the community. • Trav…