Care Manager - ACT New Mexico ALB

The ACT Care Manager will work under the supervision of the Team Leader/Program Manager. This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants. **Why Choose New Mexico Solutions?** **New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.** **We offer:** - Competitive pay - Comprehensive benefits (health, dental, vision, Telehealth) - Paid time off + 9 holidays - Retirement plan options - Tuition reimbursement + free CEUs - Clinical supervision - Wellness & employee assistance programs - Mileage reimbursement for work related travel - Public Service Loan Forgiveness (PSLF) - eligible employer - Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program **Essential Functions:** Provision of Case Management Services: Provides case management services to ACT program clients evidenced by: - Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations. - Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills. - Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing. - Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required. - Organizes and leads individual and group social and recreational activities to structure enrolled participants’ time, increase social experiences, and provide opportunities to practice social skills - Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation. - Supporting individuals served and their families in crisis situations. - Provides on-call crisis intervention as scheduled. - Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned. Service Team Approach: Participates as an active treatment team member serving individuals in the ACT program as evidenced by: - Demonstrating the ability to recognize and identify symptoms of mental illness and substance use. - Participating as a member of a multi-disciplinary team approach to treatment and recovery. - Coordinating with both internal and external providers regarding service provision. Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by: - Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc. - Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations. Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by: - Providing services that are person-centered. - Providing services that are culturally relevant. - Providing a non-judgmental, open, and welcoming approach to diverse populations. Documentation: Completed documentation that meets identified expectations as evidenced by: - Documenting all services provided within expected time frames. - Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations. - Documenting all services prov…