Care Coordinator Specialist

Overview Otterbein has an employment opportunity for a Care Coordination Specialist. This role with collaborate with the Admissions Specialists, HealthCare Navigators (marketing) and community staff to ensure residents and families receive outstanding customer service upon arrival and throughout their stay. The Care Coordination Specialist will: Lead tours for prospective residents and families Develop and maintain a list of potential new long-stay referrals Oversee all case management and discharge planning of residents during their skilled stay Manages appeals processes with insurance companies Supports business office functions At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind. Primary Duties and Responsibilities Provide exceptional customer service to all incoming residents and families and ongoing throughout the resident’s stay Collaborate with Central Hub Intake Specialists, Community team, and Navigators to facilitate smooth / successful Admissions and communicate current needs or barriers related to census / admissions Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners Act as Community representative through the internal admission process Facilitate flow of information regarding new admissions and census changes between the Community and Hub Collaborate with Central Intake Admission Specialist to assist in all Admission Agreements within 72 hours / 3 business days of any new admission or re-admission Responsible for verifying and completing daily census reporting Provide tours and information, as needed to prospective residents and rehab guests and their families Ensure “Room readiness” for admissions – manage First Impressions Responsible for collecting initial payment at the Community from new or transitioning residents / families Deliver welcome information / materials for new residents Order supplies and specialized equipment as needed to facilitate new admissions and ensure returns are made Facilitate the gathering of report information for long-term new Admissions Ensure completion of Patient Inventory assessment by nursing staff Monitor Community trackers / reports and complete as needed to collaborate with Community admissions specialist & community partners – HENS, PAS/RR, Admissions Agreements, etc. Provide case management for skilled patients Oversee NOMNC and DENC process, delivering to patient and obtaining necessary signatures Manage insurance appeals Coordinate and support discharge planning Participate in utilization review, leading process in conjunction with rehab ADON Track PDPM requirements and related documentation Obtain level of care determinations from the appropriate community agency. Provide resident bed hold letters as needed Obtain necessary authorizations for long-term care Participates in the Otterbein Shepherd program and necessary follow-up to address concerns All other duties as assigned Qualifications Education: Graduate of approved nursing program Licensure: Valid Ohio Licensed Practical Nurse (LPN) license, CPR Valid Drivers License Experience: Minimum of three (3) years’ experience in customer service or sales role. Experience in healthcare or long-term care is highly desirable. Computer Skills: Computer skills including Word, Excel, general computer knowledge to perform submission duties BENEFITS* Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insu…