Care Coordinator - ICC (Jackson)

## Description Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. Summary: The Care Coordinator provides strength-based, client-centered coordination of services for children, youth, adults, and families with behavioral health needs, justice involvement, social service involvement, or complex mental health challenges. This role ensures that services are collaborative, family-driven or client-driven, and delivered with high fidelity to wraparound and system-of-care principles. The Care Coordinator facilitates team processes, develops care plans, links clients to supports, responds to crises, and maintains high-quality documentation. Essential Duties & Responsibilities: Direct Support & Care Coordination - Provide regular face-to-face services in homes, the community, or program settings. - Engage clients and families in a strength-based- planning process. - Link clients to community resources, clinical services, natural supports, and skill building opportunities. - Assist with appointments, transportation, advocacy, and navigating service systems. Team Facilitation - Coordinate and facilitate Family Team Meetings, and case conferences. - Partner with Family Support Specialists, therapists, peer specialists, and other professionals to support wraparound fidelity. - Help clients identify supportive individuals to participate in the care planning process. Assessment, Planning & Documentation - Complete required assessments (e.g., caregiver strain tools, behavioral health assessments). - Develop and update Individualized Service Plans, Plans of Care, Crisis Plans, and Safety Plans. - Maintain accurate, timely documentation including notes, evaluations, service agreements, and termination summaries. Crisis Response - Provide crisis support, both telephonic and in-person, and collaborate with clinicians to ensure stabilization. - Ensure crisis and safety plans are completed and followed. - Program Collaboration & Compliance - Participate in supervision, team meetings, and case reviews. - Maintain adherence to agency policies, confidentiality laws (including HIPAA), and CARF or program accreditation standards. - Support community engagement efforts, represent the organization positively, and participate in meetings or workgroups as required. Program Specific Responsibilities (Assigned based on department) - Adult Mental Health: Assist with budgeting, vocational goals, substance use interventions, and coordination with clinical teams. Qualifications: - Bachelor’s degree in social work, psychology, behavioral sciences, or a related field. - Relevant experience in behavioral health, social services, child-serving systems, juvenile justice, or residential/mental health settings. - Experience working with individuals with mental, emotional, or behavioral health needs. - Valid driver’s license, reliable transportation, and current auto insurance. - Access to reliable home internet. - Ability to meet program-specific credentialing or training requirements (e.g., crisis prevention, peer support collaboration). Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance Other Skills and Abilities: - Communication & Relationship-Building: Strong verbal and written communication; approachable, engaging, and empathetic; ability to build trust with families, youth, and adults. - Cultural & Trauma-Informed Awareness: Ability to recognize and incorporate family and client culture into care planning; sensitivity to dive…