Care Coordination Case Manager (CRECOOCM-04)

**Join New Freedom – Where Second Chances Become Bright Futures** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **About Us** At **New Freedom**, we don’t just believe in second chances—we help people *thrive* because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—**this is where you belong**. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **Why You’ll Love Working Here** We take care of the people who take care of others. At New Freedom, you’ll enjoy: - **Competitive pay** and **strong benefits package** - **$0 medical plan option** + employer-supported coverage - 401(k) **with match** - **Generous paid time off** - **Free** meals, snacks, drinks, gym access - A **mission that matters**—and a team that works hard to deliver on it \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **About the Role** The **Care Coordination Case Manager** serves as a vital link between members, medical providers, behavioral health teams, and support services. This role helps coordinate care, manage member health-related needs, support medical and behavioral health appointments, and ensure members receive the resources and services necessary to support their recovery, wellness, and long-term success **This role is ideal for someone who**: - Is passionate about helping individuals navigate healthcare and recovery services - Enjoys balancing member support with administrative coordination - Thrives in a fast-paced, team-oriented environment - Has strong organization, communication, and follow-through skills - Enjoys building relationships with members, providers, and clinical teams - Finds purpose in helping others achieve greater health, stability, and independence \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **What You’ll Be Responsible For** - Coordinating member care and communicating member needs across clinical and healthcare teams - Assisting members with medical services, referrals, appointments, and healthcare navigation - Maintaining accurate records, documentation, and member medical information - Supporting member check-in, scheduling, and other care coordination activities - Assisting with telehealth, tele-med, and tele-psych appointments - Helping ensure compliance with HIPAA, OSHA, and organizational requirements - Providing compassionate support to members while promoting engagement in care and services \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **What Success Looks Like** - Members receive timely, coordinated, and supportive healthcare services - Appointments, referrals, and care coordination activities are completed efficiently and accurately - Member records and documentation are maintained with accuracy and confidentiality - Strong collaboration exists between members, providers, and internal care teams - Members remain engaged in services and experience a positive care experience - Quality standards, compliance requirements, and program KPIs are consistently achieved \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ### **What We’re Looking For** - High school diploma or GED - Behavioral Health Technician (BHT) designation - Basic knowledge of patient care, medical terminology, healthcare documentation, and medical support services - Strong communication, organization, critical thinking, and problem-solving skills - Ability to work effectively both independently and within a multidisciplinary team - Intermediate proficiency with Microsoft Office and electronic health record systems…