Care Center Case Manager

**Job Title:** CARE Center Case Manager **Department:** Community Programs **FLSA Status:** Non-Exempt **Reports To:** CARE Center Program Manager **Hours:** Wed-Sat 10:30am- 9pm, or Sun-Wed 10:30am-9pm **POSITION SUMMARY:** This position is based at Hill Country’s urgent mental health resource center, the CARE Center (Counseling and Recovery Engagement Center), which is in downtown Redding and open 365 days/year from 12pm-9pm on weekdays, and 11am-9pm on weekends and holidays. All services and resources are available cost-free to anyone. Most people seeking help at the CARE Center present with urgent mental health or trauma-related concerns, very serious relationship problems, suicidal thoughts, addiction-related difficulties, or other complicated life stressors. Many are seeking help with basic needs and some people come in frightened, sorrowful, frustrated, or highly agitated. We serve all ages and everyone is welcome. **Case Managers** work together with clinicians and other case managers to provide prompt, professional and compassionate assistance to people seeking help on a walk-in basis. Case Managers evaluate clients’ needs and develop action plans that address safety concerns, recovery support needs, follow up care needs, and other basic necessities for survival, stability, and restored wellness. CARE Center staff embrace complexity and work together with clients to develop wellness and recovery plans and provide a variety of groups that support recovery and social connection. The CARE Center has an immediate and profound impact in our community, both through direct, intensive work with individuals and through collaboration with other organizations to improve our local continuum of care. The CARE Center team works collaboratively in these efforts, including working directly with other agencies toward the shared goal to prevent suicide, violence, and overdoses; promote stabilization and recovery from mental health conditions and substance abuse; and reduce unnecessary and costly emergency room visits and arrests. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned, which may become essential to the position. This position demands instant rapport-building with strangers in vulnerable mental states, engagement and assessment skills, de-escalation skills, knowledge of and navigation of community resources, and the ability to work closely with the members of a care team. A central aim is to provide exceptionally caring and effective interventions to improve outcomes for people experiencing thoughts of suicide, traumatic stress, serious mental illnesses, addictions, and severe life stressors. A secondary aim is to aid other care systems involved in crisis management to improve prevention, early intervention, crisis responses, and transitions in care. Essential duties are detailed below: 1. Provide direct case management and recovery support services to persons/families in a safe, professional, and culturally competent manner. Work together as a team with the other case managers and clinicians to: - Safely initiate contact and establish positive rapport with clients/potential clients. - Assess safety and mental status, provide crisis intervention and mental health first aid, facilitate de-escalation of intense emotional states, and activate capacity for problem solving and planning. - Use motivational interviewing techniques and other strategies to engage clients in appropriate services and support systems. This includes identifying areas of need, activating strengths and resources, and developing goals and action plans. - Express empathy, encouragement, emotional support, and facilitate problem solving - Actively participate in the creation of a positive work culture for the benefit of both the employee and the team. - Participate in team-based interventions to intervene and redirect challenging c…