Car Care Assistant Manager

Job Description **Accelerate Your Career with AAA Club Alliance!** Are you a natural leader with a passion for maximizing performance and delivering results? This is your opportunity to take the wheel and steer your career forward with AAA Club Alliance. As an **Automotive Repair Assistant Manager**, you'll play a key role in daily shop operations—leading service department activities, developing high-performing teams, and ensuring every customer receives exceptional service. Leveraging your automotive expertise, leadership abilities, and operational mindset, you'll help drive productivity, profitability, and a culture of excellence. Join our state-of-the-art facility, work with cutting-edge technology, and grow your career with a company that invests in your success. **Location:** 5977 Harrison Avenue, Cincinnati, OH 45248 **What We Offer:** - **The starting base compensation for this position is $51,287 - $71,993/yr.** Actual pay will be based on factors such as applicant experience and geographic location. - **This position is eligible to earn monthly incentive pay based upon store sales and overall performance.** - **Schedule:** Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. - Ongoing training, development, and career growth opportunities across AAA’s Car Care network. # **Position Objective: (Basic Purpose of Position)** - This position is responsible for overseeing all Service Department functions and activities at the Car Care Center, ensuring the effective operation of the store. This role involves engaging in the sale of automotive parts, mechanical and maintenance services, tires, and batteries, while also managing the performance, production, quality, and professional development of Service Advisors and sales associates in alignment with AAA’s standards. This role is tasked with positively influencing customer satisfaction and profitability through the delivery of high-quality, timely service and ensuring strict adherence to AAA Car Care policies and procedures. # **Major Job Functions, Duties and Responsibilities:** **Supervision and Mentorship:** - Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels. - Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors. - Provides leadership by exercising firm, fair, and consistent management of all associates. **Quality Control and Repairs:** - Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices. Re-test repaired systems and road test vehicles as needed. **Customer Communication and Service:** - Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations. - Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs. **Operational Management:** - Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions. - Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter. - Opens and closes the Car Care store, ensuring proper scheduling and management. **Compliance and Safety:** - Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations. - Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols. **Administrative Duties:** - Accurately completes paperwork inclu…