Cannabis Delivery Dispatcher

**Dispatch & Operations** - Coordinate and assign delivery routes to drivers efficiently and accurately - Monitor active deliveries, driver status, and route progress in real time - Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs - Communicate delays, issues, or changes to drivers and management immediately - Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts) **Compliance & Accuracy** - Ensure all deliveries comply with California DCC regulations and company policies - Verify customer information, order details, and delivery eligibility prior to dispatch - Maintain accurate delivery logs, timestamps, and driver records - Report any discrepancies, incidents, or compliance concerns to management promptly **Driver Support & Accountability** - Serve as the primary point of contact for drivers during shifts - Ensure drivers follow all safety, vehicle, and security protocols - Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed - Track driver attendance, punctuality, and communication **Customer Service & Communication** - Assist with delivery-related customer inquiries or issues when needed - Maintain professional, calm, and solution-focused communication at all times - Coordinate with sales floor and management to resolve order or payment issues **Administrative Duties** - Assist with end-of-shift reconciliation and reporting - Support audits, reviews, and operational improvements as directed - Maintain organized dispatch records and reports * * * ### Qualifications ### Qualifications **Required** - Must be 21 years of age or older - Previous dispatch, logistics, or coordination experience preferred - Strong organizational and multitasking skills - Excellent verbal and written communication - Ability to remain calm and effective in high-volume or high-pressure situations - Basic computer skills and comfort using POS, delivery, or routing systems - Ability to stand, sit, and work in an office/dispatch environment for extended periods **Preferred** - Experience in a regulated industry (cannabis, transportation, logistics, or security) - Familiarity with cannabis delivery compliance and procedures - Leadership or supervisory experience