AI Solution Specialist positions focus on delivering results in their domain. This page aggregates open AI Solution Specialist roles and what employers typically expect.
As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare’s Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle. This role exists to bring together the strategic mindset of an Agentic Customer Success Manager with a practical ability to configure, connect, and optimize AI solutions — without requiring deep software engineering expertise. You will work across enterprise platforms (Salesforce, Gainsight, Gong, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes. You will use tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs to build practical solutions — translating business needs into working automations rather than production-grade software. This role is critical to PointClickCare’s strategy of scaling customer success and support through AI: it provides the hands-on capacity to identify use cases, stand up intelligent workflows, and continuously optimize them based on real performance data — freeing senior technical resources to focus on the most complex engineering challenges.
Salary estimate
$136,000 – $184,000/yr
Provided by the employer.
Skills for this role
SalesforceLLMCustomer SuccessAutomation
Resume tips for AI Solution Specialist applicants
Lead with measurable achievements relevant to AI Solution Specialist (numbers, scope, impact).
Mirror the exact keywords from the AI Solution Specialist posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Salesforce, LLM, Customer Success, Automation).
Keep it to one page for early-career, two pages for senior AI Solution Specialist candidates.
Interview preparation
Prepare concrete STAR-format stories that show AI Solution Specialist outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical AI Solution Specialist problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About pointclickcare
PointClickCare is actively hiring on Jobedly. Explore their open roles and what it's like to work there.