Campus Support Technician, Full-Time

**JOB SUMMARY** The Campus Support Technician provides technical support and maintenance for the campus’s computer systems, networks, classroom technology, and end-user devices. This hands-on role is critical to ensuring faculty, staff, and students have reliable access to the technology they need for teaching, learning, and operations. The ideal candidate is customer-service oriented, technically skilled, and thrives in a fast-paced, educational environment. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism. **ESSENTIAL JOB FUNCTIONS** - Understand the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc. - Understand the issues involved in administering and maintaining the corporate network, core systems, and applications - Assist with creating new hire telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as seating assignments change - Follow maintenance plans for computer stations and software for Campus users - Assist in supporting corporate applications, internal corporate servers, user desktops, etc. - Assist with basic troubleshooting, backup, and archiving - Help install and improve computer software and network equipment - Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications - Create network and email accounts for new users - Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary - Updates company phone lists and email address books - Helps answer all trouble calls/emails and enters work orders into tracking software - Assist in the administration and maintenance of core systems and operating systems used - Interact with internal clients to resolve fundamental help desk issues; communicate with internal clients professionally, and maintain confidentiality - Respond to internal clients promptly - Assist with the inventory management of software licenses, software, hardware, and other IT supplies - Participate in the design, documentation, testing, creation, or modification of computer programs related to machine operating systems - Promotes responsible usage and care of corporate equipment - Provides support for guests and members. - Listen to others and accepts input from team members - Articulate ideas and thoughts verbally - Accurately prepares written business correspondence that is coherent, grammatically correct, effective, and professional - Relay relevant IT-related information to the company promptly - Display a positive attitude - Demonstrate flexibility in day-to-day work - Set high standards of performance for oneself - Establish harmonious working relationships with team members - Appreciate each team member's contributions and values each member - Values internal clients and responds to their needs as they arise - Establish effective working relationships with internal clients - Follow established communication guidelines - Use good judgment in what and how to communicate with internal clients - Understand the professional development process and become actively involved by setting challenging goals and meeting them through continuous learning - Seek input from mentors and supervisors - Actively applies feedback received to day-to-day work and strives to improve performance - Accurately complete and submit time and expense reports promptly - Accurately complete and submit status reports promptly - Participate in the implementation and support of IT-related policies - Keeps workroom neat, organized, and secure - Complies with and enforces standard Campus policies and procedures - Performs other duties as assigned - Works in a safe manner at all times - Other duties as assigned. **KNOWLEDGE AND…