CampBrain Client Success Specialist (12 month contract)

**Xplor Technologies** powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. We unite popular brands such as **Clubessential**, **foreUP**, **myFitApp**, **Vermont Systems**, **Momence**, **Exerp**, and many more. Join our **** Recreation Vertical (CampBrain) **** as Customer Success Specialist to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve. This is a full-time, 12-month temporary contract to cover a maternity leave. While applicants are welcome to apply for future opportunities with Xplor, there is no guarantee of continued or permanent employment beyond the contract term. The Client Success Specialist is responsible for driving client engagement, education, communication, and satisfaction to CampBrain clients. This role serves as a key advocate for clients by ensuring they remain informed, connected, and successful in their use of CampBrain. Through strategic communication programs, educational initiatives, community engagement opportunities, and client feedback management, the Client Success Specialist helps strengthen client relationships, improve product adoption, increase customer satisfaction, and support long-term retention. The role works closely with Product, Support, Billing and Sales teams to create meaningful client experiences and ensure the voice of the customer is represented across the organization. **Some of the things you'll do:** **Client Communication** Develop and contribute to communication programs that keep clients informed, engaged, and connected to CampBrain. Responsibilities include: · Contributing to the monthly client newsletter, Year in Review, product updates, and other email communication. · Contributing to any in-app communication flows and messaging. · Creating client-facing content that supports awareness, adoption, and engagement. · Collaborating with Product, Support, and Marketing teams to ensure consistent messaging. ### Client Education Support client success by providing learning opportunities and educational resources that help clients maximize the value of CampBrain. Responsibilities include: · Creating and writing educational resources and documentation. · Coordinating and hosting client webinars. · Creating in-app tooltips and learning content. · Identifying training opportunities based on client feedback and support trends. · Promoting self-service learning and best practices across the client base. ### Client Engagement & Community Create opportunities for clients to connect, learn, and share experiences with CampBrain, and their peers and industry professionals. Responsibilities include: · Key player in CampBrain's presence at conferences and industry events. · Assisting BRAINSTORM activities and initiatives. · Facilitating Virtual User Groups. · Hosting Office Hours sessions. · Encouraging participation in community events and engagement programs. · Building stronger relationships between clients and the CampBrain team. ### Client Satisfaction & Advocacy Monitor and improve client satisfaction by proactively gathering feedback and acting on client insights. Responsibilities include: · Assisting in Net Promoter Score (NPS) initiatives and follow-up activities. · Conducting outreach to clients based on NPS responses. · Monitoring client health and conducting health-check conversations. · Identifying opportunities to improve the client experience. · Acting as a client advocate by communicating feedback and trends internally. · Supporting reten…