Call Taker

Join our team and contribute to the well-being of our community by becoming a Non-Emergency Call Taker. Your excellent communication and problem-solving skills will help ensure that every caller receives the support and information they need. As a Non-Emergency Call Taker, you will be hired at a starting annual salary of $42,261. Upon successful completion of all required training, you will receive a 10% salary increase. - Answer incoming non-emergency calls promptly and professionally. - Gather relevant information from callers to assess the nature of the request or inquiry. - Provide accurate and detailed information regarding non-emergency services, policies, and procedures. - Redirect calls to appropriate resources as necessary. - Adhere to all privacy and confidentiality regulations when handling sensitive information. - Receive training to provide life-saving instructions and assist in dispatching callers to the emergency communications center during escalated emergency situations. - Notify appropriate personnel and agencies of emergency incidents. - Respond to administrative lines and provide callers with information and directions. - Report problems to appropriate County departments. - Perform additional duties as assigned. - High School Diploma or GED, and - At least three (3) months of work experience in customer service, to include some experience dispatching or using a multi-line phone system; or - Any equivalent combination of experience and training. - Must be able to type a minimum of 30 words per minute. Testing will be performed during the interview process for selected candidates. Preferred Qualifications: - Previous experience in a call center or customer service role. - Experience with computer-aided dispatch software. Supplemental Information: - Verification of education, certification, and licenses will be required prior to employment. - Must be available to work rotating shifts, holidays, weekends, and special events. - Must successfully complete the Call-Taker Training Curriculum. - May be required to work mandatory overtime during shift shortage and during disaster situations.