Call Center Work Study

**THIS POSITION IS ONLY OPEN TO CCA STUDENTS WHO ARE ELIGIBLE FOR WORK-STUDY. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT 303-360-4709 OR** **FINANCIALAID@CCAURORA.EDU****. IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.** The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses. **JOB DUTIES** • Answer incoming phone calls in a timely and professional manner • Provide quality customer service • Assist students with the getting started process and questions about CCA • Knowledgeable of school policies & procedures • Informed about campus closures, events, and other happenings on campus • Data entry as assigned • Supporting with call campaigns as assigned **MINIMUM QUALIFICATIONS** • Excellent Customer Service Skills • Team worker • Flexible • Quick Learner • Motivated • Patience • Reliable • Work Study Eligible **ELIGIBILITY REQUIREMENTS** - Must have completed FAFSA on file - Must be enrolled in a minimum six (6) credit hours - Must NOT have yet obtained 1st Bachelor's Degree - Must be seeking an eligible program of study By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.