Call Center Specialist

**Schedule: 3 shifts available!!** - 2:00am-10:30am with Tuesday & Wednesday off - 2:00pm-10:30pm with Monday & Tuesday off - 2:00pm-10:30pm with Tuesday & Wednesday off **The Pay:** $21 per hour **The Location:** 2200 S. 75*th* Ave, Phoenix, AZ 85043 (near the intersection of Lower Buckeye and S. 75*th* Ave) What we offer our Call Center Specialist: - 401(K) - Overtime Eligible - Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Health and Dependent FSA - Employee Assistance Program - Paid Time Off - Employee Stock Purchase Plan - Employee Discounts - Tuition Assistance Programs - Immediate holiday pay - Continual hands-on training **Accelerate your Career!** Our Breakdown Specialist is responsible for resolving equipment issues with drivers and vendors when breakdowns occur. They're required to make safe, cost-effective decisions that get our equipment back up and running in a timely manner **Job Responsibilities: What you will do** Answer all Advanced Contact Team (ACT) department inbound calls including vendor, breakdown, fuel, lumper, etc.; gather and document available pertinent information to initiate/create a claim or repair order, as well as notify appropriate response personnel. Facilitate necessary repair of equipment during breakdown and accident repair cycles; obtain maximum equipment utilization to minimize overall costs. - Assist callers in the equipment troubleshooting process, ensuring timely repairs; respond to incoming phone calls and QualComm messages, owner-operators and lease owner-operators with breakdown repairs, accidents and claims. Facilitate repair creation accordingly. - Assess each situation independently and take action accordingly; make effective decisions by gathering sufficient data, documenting clearly, making calls and asking questions when necessary. - Negotiate directly, all costs incurred during accidents and equipment breakdown to locate and hire the best-qualified vendor in the best interest of the company; authorize repairs within appropriate level of authority. - Investigate and recover all warranties possible during the vendor selection and outside repair process. - Ensure minimum down time and maximum equipment utilization during the equipment repair/storage cycle; report all down units to the appropriate OE for down time and case number. - Control payments issued through purchase order, advance funds to Com-Data fuel card, Pinnacle, MVP Preferred, Fleet charge accounts and virtual Master card. - Act as liaison for internal communications between designated department personnel and leadership representatives, as well as field investigators in serious accidents, injuries, cargo losses and breakdowns. - Meet all department Key Performance Indicators (KPI's) as indicated by leadership team. - Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations. - Perform additional responsibilities as assigned by leadership including additional ACT responsibilities such as Warranty Box, Ven-Invoice, spreadsheets and Macros 55 and 40. **Copy and paste URL into browser to view full description:** https://swifttrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2609 **Qualifications: What you need to bring** - Customer service experience required. call center experience preferred; mechanical experience a plus. - High School Diploma or GED. - Intermediate computer literacy and ability to type 25 words per minute; exceptional customer service and communication skills; ability to multitask and handle high call volume; ability to work scheduled shift with flexibility to cover other shifts. **What we offer:** - Competitive starting salary commensurate with experience. - Potential bonus pay based on company performance. - Opportunities to volunteer and give back to local communities. - Comprehensive Benefits Package which includes: - 401(K) - Medical, Dental, Vision, Disab…