Call Center Specialist

## Description **Do you have a passion for helping others and providing exceptional customer service?** Northwest Mississippi Regional Medical Center (NWMRMC) is seeking a professional, compassionate, and service-oriented **Call Center Specialist** to join our growing healthcare team. As the voice of our organization, you'll serve as the first point of contact for patients, providers, and community members, ensuring every caller receives courteous, accurate, and timely assistance. Your ability to communicate effectively and coordinate patient needs will play a vital role in delivering an exceptional healthcare experience. The **Call Center Specialist** is responsible for managing incoming telephone calls, scheduling patient appointments, routing calls appropriately, verifying patient information, and providing outstanding customer service. This position serves as a communication hub between patients, providers, and clinical staff while promoting efficient access to healthcare services. The ideal candidate is organized, dependable, detail-oriented, and thrives in a fast-paced healthcare environment where compassion and professionalism are essential. **About Us:** At Northwest Mississippi Regional Medical Center, we are committed to providing high quality, sustainable healthcare to the citizens of Northwest Mississippi. We believe in a collaborative work environment where each team member plays an integral role in promoting the health and well-being of our patients. **Why Join Us?** - Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives. - Professional Growth: Opportunities for training, development, and career advancement. - Positive Work Environment: Join a team of passionate professionals in a supportive setting. **Key Responsibilities:** - Answer incoming calls promptly, professionally, and courteously. - Schedule, reschedule, and cancel patient appointments across multiple clinic locations. - Verify patient demographic, insurance, and contact information. - Route calls to the appropriate providers, departments, or staff members. - Accurately document telephone encounters and patient communications within the Electronic Medical Record (EMR) system. - Provide patients with information regarding clinic locations, office hours, available services, and appointment preparation instructions. - Respond to patient inquiries while maintaining exceptional customer service. - Assist with appointment reminders and follow-up communications. - Monitor voicemail messages and ensure timely responses. - Coordinate communication between providers, nursing staff, and patients. - Maintain confidentiality in accordance with HIPAA regulations. - Meet departmental productivity, quality, and customer service expectations. - Participate in departmental meetings, training programs, and quality improvement initiatives. - Perform other duties as assigned. ### Requirements **Qualifications:** - High school diploma or equivalent required. - Associate degree in Business, Healthcare Administration, or a related field preferred. **Experience:** - One (1) to three (3) years of customer service, medical office, medical call center, scheduling, or healthcare experience preferred. - Previous experience using Electronic Medical Records (EMR) systems preferred. - Experience working with multi-line telephone systems preferred. **What We Offer:** - Competitive salary and benefits package - Health, Dental, and Vision Insurance - Company Paid Basic Life/AD&D Insurance & Long-Term Disability Insurance - Retirement plan options - Generous personal time off (PTO) pay schedule - Supportive, friendly work environment with opportunities for professional development and growth - The opportunity to make a real impact in the lives of our patients **Be a Part of Something Bigger!** At NWMRMC, we believe in our mission to drive meaningful change in the communities we serve. If you're ready to apply your expertise in a role that…