Call Center Representative

## Overview **What We Offer:** - **Compensation** for this role is $18.00-$22.00. - This is a **full-time 40 hour position (M-F), Hybrid/Remote**. (Remote schedule available after completion of training) - Benefits such as Medical, Dental, Vision, 403B with Company Match, PTO, Life Insurance, Continuing Education Opportunities and more! - Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health’s mission. **Who We Are** **:** Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare. We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day! ## Description **Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!** **~ Hybrid/Remote! ~** **Who You Are:** Amoskeag Health is seeking a dedicated **Call Center Representative** who is organized, professional, and a welcoming individual who enjoys interacting with patients. You serve as a positive first point of contact and are comfortable answering and routing calls, documenting phone notes, scheduling appointments, and assisting patients and other Amoskeag Health stakeholders to ensure smooth and efficient call center operations. **What You'll Do:** - Receive and distribute messages taken by answering service from previous night. Assist clinical staff in retrieving messages and distribute accordingly. - Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner. - Responsible for making reminder phone calls for missed appointments and other appointment related issues. - Schedule patients in computer using the Electronic Medical Record (EMR) system Athena. - Handle basic triage. - Make outbound calls/notifications of normal results. - Attend Call Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation. - Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation. - Attend mandatory safety-related in-services as designated by Senior Management Team. - Sensitivity to cultural diversity of population being served. - Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment. - Other responsibilities as assigned by supervisor. ## Requirements **What You'll Bring:** - High school diploma or equivalent. - Customer service experience in a related field; healthcare experience preferred. - Excellent verbal and written communication skills. - Ability to work effectively with the public and maintain a professional, courteous demeanor. - Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are highly preferred.