Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

**Please note:** You must complete the pre-employment assessment after submission of the online application for your resume to be considered. The assessment must be completed on a computer, not a phone or tablet. **Customer Care Overview:** We are currently searching for career minded, customer service professionals, ideally with experience in Insurance and Benefits, to join our dynamic team at USAble Life! This is not your typical call center. We are taking calls from customers who may be going through a challenging time and we need to be at our best, including you! The ideal candidates will have experience working in a high volume call center solving complex customer concerns with grace and empathy. Our Customer Care Representatives understand the importance of excellence in service, responding efficiently and appropriately to customer concerns, and maintaining high customer satisfaction. Being able to deliver on our promise of making a meaningful difference in our customers lives demands excellence in word and action and our Customer Care Team delivers that everyday! **If you are not someone who demonstrates career stability, this may not be the right fit.** We value our employees and customers. We need people who show up daily and deliver on our promise. There is no exception to this because our business demands it. If you enjoy making a meaningful difference in the lives of others, are an adept problem solver with outstanding people & communication skills, and want a chance to provide peace of mind when our customers need it most, this role may be the perfect fit for you. **Hours:** Candidates must be able to work varying shifts of 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST **Joint Commitment**: If you bring consistency, accountability, reliability, and professionalism to your work, we’d love to have you on our team. In return, you’ll join a culture that truly values and recognizes these strengths and rewards you with opportunities to learn, grow, and advance. **What We Offer You:** - A culture that values employees and celebrates, empowers, and inspires a diverse workforce - Compensation is 40k to 45k dependent upon experience. - Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less - Great hours: Monday – Friday, No Weekends or Holidays - 401(k) with up to a 6% match that is fully vested from day one - 18 Days of PTO (prorated in 2026) plus 11 paid holidays - Yearly performance bonus potential of $2,700 - Remote opportunity with company-provided equipment - Paid 6 week training - Team-oriented, collaborative group of peers - Career advancement opportunities - Tuition Reimbursement - Wellness Program - Employee Resource Groups - This is a remote position. **What We Do:** - Committed to delivering the best insurance products for our customers - Invested in the success of our team members - Engaged as a diverse group of individuals working together to go the extra mile - Recognized as multi-year Best Places to Work in Arkansas, Florida, and Hawaii **What You'll Do:** - Demonstrate in both word and action a high quality of care, service, and accountability - Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues - Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance - Exhibit our commitment to providing peace of mind - Ensure we remain the preferred choice for employers, insurance agents, benefits administrators , and brokers in our distribution network **Essential Duties:** - Demonstrates proficiency in our products and services - Provide exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation - Review and proficiently explain coverage provisions, claims statuses, and claims decisions - Navigate multiple computer s…