Call Center Agent - National Bank

### **Customer Service / 1st Party Collections Representative (In-Office)** *Amherst/Williamsville, NY* *Full-time | In-office with future Work-from-Home option* * * * **Capital Management Services, LP (CMS)** is a **compliance-focused**, **well-respected call center** headquartered in Amherst, NY. We specialize in **1st party collections and reminder calls** on behalf of a **well-known national bank** - working exclusively with **current customers** who are **2-90 days behind** on their credit card payments. There is **no cold calling or old debt** involved. We\'re expanding and looking for **professional, tech-savvy, and customer service-oriented team members** to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism. * * * A valid, unexpired government-issued photo ID is required for this role as part of the credentialing process. Accepted forms of identification include: • State-issued driver's licenses • State-issued identification cards • Valid U.S. passports Please note: • Learner's permits are not accepted for this project. • Temporary paper IDs, receipts for replacement IDs, or expired identification documents cannot be accepted for credentialing purposes. • Candidates must possess the physical ID prior to their training start date to successfully complete onboarding and system credentialing requirements. ### **Why Work With CMS?** - **$19.00/hr starting pay** - **Guaranteed increases in your first year** - **$150 bonus after 60 days** - **No weekend shifts** * * * ### **Schedule:** - **Start Date: August** *3, 2026* - **Training:** - 3 weeks | Monday - Friday | 8:00 AM - 4:30 PM - **On-the-Job Training:** - 4 weeks | Monday - Friday | 1:00 PM - 10:00 PM - **Regular Schedule (Post Training):** - **Monday - Friday | 10:00 AM - 7:00 PM** - **No weekends required** * * * ### **Responsibilities:** - Call current customers to remind them of recently missed payments - Assist customers in understanding options to resolve their past-due balances - Utilize technology systems for account updates and documentation - Handle both outbound and inbound calls professionally - Promote a positive customer experience and represent the bank\'s offerings * * * ### **Qualifications:** - Excellent verbal communication and active listening skills - Strong customer service experience (retail, hospitality, or call center) - 1st party collections, financial services, or debt resolution experience **preferred** - Comfortable using computer systems and entering data accurately - Typing proficiency - Bilingual/multilingual skills are a plus - Must be able to **work in-office** in Amherst, NY (14221) * * * ### **Benefits:** - **Health, Dental, and Vision insurance** - **401(k) with company match** - **Paid Time Off (PTO)** - **On-the-job training & career development** - **Work-from-home opportunities** - **Employee referral bonuses** - **Advancement opportunities** * * * ### Ready to grow your career in a supportive, professional environment? Join CMS and help make a difference - **one customer at a time**. #ZR