Cage Teller Floater

***Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting guest experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!*** **SUMMARY:** As a Cage Cashier Floater, you will play a vital role in providing exceptional customer service to casino guests by facilitating various financial transactions with accuracy and professionalism. The Cage Teller floater supports cage operations by providing flexible coverage across shifts and functions. This position performs core cage teller duties while adapting to varying shift assignments, including early mornings, swing, graveyard, weekends, and holidays. The role requires a high degree of accuracy, integrity, and adherence to internal controls, as the floater may be assigned to different work schedules based on operational need. **RESPONSIBILITIES:** - Providing superior guest experiences. Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced environment. - Processing cash-out vouchers, making change, cashing checks, debit/credit card transactions, promotional cash payouts, and foreign currency exchanges as needed. - Be fully knowledgeable about all Title 31 and relevant Gaming regulations or the ability to learn and understand them. Establish new patron accounts following Title 31 guidelines. - Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary. Completes all transactions accurately throughout shift. - Precision, attention to detail, and excellent customer service skills to contribute to the smooth functioning of financial transactions and enhance the overall experience of casino guests. - Utilize multiple computer applications, such as Microsoft Word and Excel, proficiently. - Balance cashier bank and maintain accuracy according to established standards. - Utilize currency counting machine to verify bank and additional cash issues before accepting the issue. - Complete and sign all paperwork completely and neatly according to current departmental policy. - Maintain security of bank, workstation, and other computer information. - Notify supervisor, security, and surveillance if stolen or altered checks, coupons, or voided tickets are cashed. - Report any variances to shift supervisor prior to leaving for the day. - Attend all team meetings including assigned training or other workshops as requested by manager. - Immediately notify supervisor of any alerts, customer complaints or employee concerns in order to achieve positive resolution. - Other projects and duties as assigned. **QUALIFICATIONS AND REQUIREMENTS:** - Minimum age requirement is 18 years of age. - High School Diploma or equivalent experience required. - Two (2) years of cash-handling experience required; three (3) years preferred. - One (1) year experience as a Cage Cashier and/or Main Bank Cashier preferred. - Flexibility to work varied shifts to include evenings, weekends, and holidays. - Must be able to obtain and retain a Class A gaming license through the CDA Tribal Gaming Commission. **Skills/Knowledge:** - Must be detail oriented individual who is capable of working efficiently and multitasking in a fast-paced environment. Handle large sums of money with accuracy while focusing on proving great guest experiences. - Strong math skills required. - Intermediate level computer skills required; Advanced level preferred. **Physical Demands** : *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is frequently required to sit; work in confined spaces; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occ…