Cafe Monitor

Job Purpose: - The Cafe Monitor at Wiley University is responsible for ensuring a safe, clean, and welcoming environment within the campus cafe. This role involves overseeing daily operations, maintaining order, and providing excellent customer service to students, faculty, and visitors. Key Responsibilities: - Monitor the cafe area to ensure cleanliness and orderliness at all times. - Assist in the coordination of cafe operations, including opening and closing procedures. - Provide excellent customer service by addressing inquiries and resolving any issues promptly. - Ensure compliance with health and safety standards within the cafe. - Support cafe staff in maintaining inventory and replenishing supplies as needed. - Collaborate with management to implement improvements and enhance the cafe experience. - Report any maintenance or safety concerns to the appropriate department. - Foster a welcoming atmosphere for all patrons, promoting a positive and inclusive environment. Required Education: - High school diploma or equivalent. Required Experience: - Previous experience working in a customer service role, preferably in a food service environment. - Experience in handling cash transactions and operating a point-of-sale system. Required Skills and Abilities: - Excellent communication and interpersonal skills to effectively interact with customers and staff. - Ability to multitask and manage time efficiently in a fast-paced environment. - Strong problem-solving skills and the ability to handle customer complaints professionally. - Basic knowledge of food safety and hygiene practices. - Ability to stand for extended periods and perform physical tasks such as lifting and carrying supplies.