Business Support Specialist

**Who We Are** *We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.* *At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.* **General Purpose:** Support position responsible for processing and preparing loan documents for business purpose loans. Provide assistance to the Business Lending staff. Perform quality control activities. Provide assistance with Credit Union business products and services to members when required. **Essential Duties/Responsibilities** 1. Process and disburse business purpose loans and related requests, as directed. 2. Maintain business purpose loan files according to BHFCU policies and procedures by ensuring the proper documents are obtained, documents are accurately completed, and loan information is processed into computer system. 3. Ensure security interests in collateral are properly recorded. 4. Maintain the Business Loan Department Tracking Report to ensure necessary items are obtained and updated. 5. Audit business loan files to ensure that proper procedure is being followed and loans are being properly reported as Member Business Loans. 6. Monitor and service business loan files. 7. Prepare loan documents. 8. Close loans and cross sell. **Other Duties/Responsibilities** 1. Ensure the confidentiality and security of loans being processed. 2. Release liens on titles and other collateral as requested per state requirements and credit union policies. 3. Perform loan payouts and other PFA back-up duties as requested. 4. Perform other duties as may be assigned by the Credit Administration Manager. **Job Knowledge** 1. Working knowledge of the credit union's products and services. 2. Working knowledge of organization's policies/procedures and credit union's service philosophy. 3. Working knowledge of safety and security programs for false alarms, robberies, bomb threats and extortion. 4. Working knowledge of credit union's in-house computer system / Internet. 5. Working knowledge of state and federal business lending regulations. **Job Qualifications (Skills)** Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. 1. Vision: A sighted person to effectively review documents. 2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. 3. Manual Dexterity: Ability to perform necessary computer-related input. 4. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours. **Job Qualifications (Ability)** 1. Ability to understand and follow complex written and oral instructions. 2. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. 3. Ability to express oneself, clearly and concisely, both orally and in writing. 4. Ability to prepare and maintain confidential records and reports. 5. Ability to gather, assemble, correlate, and analyze facts and develop solutions. 6. Ability to produce a high volume of work in a timely ma…