Business Supervisor

Who We Are We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. We’re unapologetically ambitious! We are seeking an Account Supervisor to support an exciting account. This role is hybrid and requires 3 days a week in our Brooklyn office, with 2 days remote. What You'll Do As an Account Supervisor, you will be a key driver of agency service, overseeing the strategic and day-to-day management of one or more client accounts. You will play a pivotal role in fostering strong, lasting client relationships by ensuring that marketing objectives are met with efficiency, creativity, and strategic insight—ultimately delivering both client satisfaction and agency growth. Additionally, you will provide leadership and mentorship to Business Leadership team members, helping to elevate the overall quality of work and client engagement. Serve as a primary point of contact for assigned accounts, cultivating strong client relationships and ensuring business objectives are met. Act as a trusted liaison between internal departments, fostering collaboration to develop innovative, high-impact campaigns. Lead internal and external communications—written, virtual, and in-person—ensuring clarity, consistency, and effectiveness across all touchpoints. Oversee the creation of client-facing presentation materials, ensuring they align with client expectations and uphold agency standards. Proactively identify and pursue opportunities to expand existing client accounts or bring new business into the agency. Supervise and manage the execution of approved ideas and initiatives, collaborating closely with creative and production teams to bring concepts to life. Mentor and develop Account Executives and Assistant Account Executives, fostering professional growth and best practices in client management. Demonstrate confidence, strategic thinking, and sound decision-making in all aspects of account leadership. Anticipate and address potential internal or client relationship challenges, escalating to leadership when necessary to ensure resolution. Stay informed on client industries, market dynamics, and competitive landscapes, providing strategic insights that enhance client and agency success. Support Business Leads in financial management of accounts, overseeing budget allocations, out-of-pocket expenses, and P&L considerations as they relate to account scopes of work. Contribute to new business development efforts, participating in pitches, proposals, and strategic planning initiatives as needed. Foster a collaborative and positive work environment, championing teamwork, empathy, and a solutions-oriented approach. Manage workload and time pressures effectively, ensuring both personal well-being and long-term agency success. Knowledge, Skills and Abilities You are results and bottom-line oriented, yet will possess deep appreciation and sensitivity towards people, culture, and values. You are “thick-skinned” and persistent, but at the same time diplomatic and politically aware. You are personable, smart, passionate, and optimistic. You possess a deeply pro-active, hands-on mentality. You hold yourself accountable and take great pride in your work – just like us. We’re proudly diverse in our backgrounds, our accents, and our fiercely held personal passions – and you add to the We are, in every sense of the word, independent, and not beholden to anyone else’s agenda. So are you. Minimum Qualifications 4+ years of experience in an advertising agency or related communications i…