Business Relationship Manager

The Business Relationship Manager serves as a strategic technology partner to City departments, helping modernize City operations through thoughtful planning, strong relationships, and the effective use of technology, data, and process improvement. Working at the intersection of departmental operations and the Department of Innovation & Performance, the Business Relationship Manager develops a deep understanding of assigned departments’ services, workflows, challenges, priorities, and technology needs. They help departments translate operational problems into clear requirements, identify practical solutions, and navigate City technology governance, procurement, implementation, and change management processes. The Business Relationship Manager acts as a trusted advisor, technology strategist, and cross-functional project leader. This role helps ensure technology investments align with Citywide priorities, make effective use of existing enterprise systems where possible, improve service delivery, and create measurable value for City employees and residents. This role is well-suited for someone who enjoys learning how different parts of government work, building relationships with technical and non-technical teams, and helping people use technology to solve real operational problems. The ideal candidate is a strong communicator and self-starter who can ask thoughtful questions, make sense of unclear needs, build trust, and drive work forward across teams without always having formal authority. **Department**: Innovation & Performance **Salary**: $86,008 per year **Posting Type:** Announcement **Union**: None, this is a non-union position. **Civil Service Classification**: Non-Competitive**General Application Requirements**: You must submit or show proof of all the following at the time of application (unless otherwise indicated below), or your application will be disqualified. **Disqualifications based on any of these General Application Requirements are** **not** **subject to a Civil Service appeal.** - Applicants must submit a complete application, including education, work experience, a resume (if applicable), and completed supplemental questions. - Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment. - [Click here](https://arcg.is/vD5Hn) to view a map of City of Pittsburgh neighborhoods. - A current, valid Pennsylvania Class C Driver's License is required prior to appointment and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis. **NOTE****:** The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered. **NOT** **E:** Candidates being considered for employment must submit official transcripts verifying post-secondary education (college/university, trade school, etc.) prior to hire. **Qualifying Requirements**: Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email **WORK EXPERIENCE**: The application must clearly show two (**2**) years of full-time experience in account management, project management, and/or business analysis within an information technology (IT) environment. Direct working relationships with executives related to communications, project management, or other…