Business Operations Manager

Team: Business Operations Reports to: Business Operations Lead Location: New York City In-office: 3 days per week (Tuesday, Wednesday, Thursday) About Axial Axial’s mission is to unleash the power of private capital markets for entrepreneurs - and we’re doing so by building an online platform that is transforming American small business M&A. Founded in 2009, Axial is an NYC-based financial technology platform serving more than 10,000 participants in the private-company M&A market, including private equity firms, corporate acquirers, boutique investment banks, and business owners looking to sell their companies. In 2025, approximately half of the U.S. SMBs - companies generating between $5 million and $150 million in revenue - that explored an M&A exit used Axial, resulting in more than 3 million buyer-seller connections across 12,500+ deals. We’re a lean, high-conviction team building category-defining products for a market that moves quickly and trusts carefully. That demands speed, judgment, and a high standard of execution. Role Overview We are looking for an outstanding Business Operations Manager to help scale how Axial’s Business Operations team and go-to-market (GTM) organization operate. Reporting to Axial’s Business Operations Lead, you will help improve the productivity, decision-making, and operating performance of Axial’s go-to-market organization, while also building new technical capabilities and making critical information more accessible across the company. This is a senior individual-contributor role for a high-horsepower technical and analytical generalist, with meaningful opportunities to lead through the management of offshore teams and other external resources. You will move fluidly between building automations, AI-powered tools and related infrastructure, analyzing complex data, improving GTM systems, managing external resources, and helping leaders make better operating decisions. The role is highly hands-on and requires someone who is equally comfortable working in Excel or Google Sheets, configuring systems, building lightweight technical solutions, and presenting clear business recommendations. You will spend the majority of your time independently leading proactive quarterly priorities from scoping through implementation and adoption, while also responding to requests from GTM and company leaders. You will use judgment to question the status quo, identify underlying problems, recommend higher-value approaches, and prioritize work appropriately. You will also scope and QA the work of more junior teammates while managing offshore teams, consultants, contractors, and other external service providers. This role is best suited to someone who combines exceptional analytical ability, technical curiosity, strong business acumen, resourcefulness, clear communication, and an unusually high standard of organization and reliability. The right person will create meaningful leverage for the Business Operations Lead by consistently turning ambiguous business needs into complete, accurate, and practical solutions. Responsibilities Business Intelligence and Data Analysis: Lead analytical work across the full member lifecycle, including target setting, territory design, campaign performance, productivity, and customer retention. Work deeply in spreadsheets, build dashboards and reporting, and translate findings into clear business recommendations. GTM Systems and Workflow Automation: Build and maintain automations, integrations, scripts, and lightweight internal tools using technologies such as n8n, Zapier, Clay, Google Apps Script, APIs, SQL, and AI-enabled development tools. Own and improve workflows across systems such as Salesforce, HubSpot, Outreach, Gong, and related GTM tools. Offshore Team and External Resources Management: Manage Axial’s offshore operations team and other external resources, including consultants and service providers. Set priorities, translate business needs into clear workstreams, review o…