Business Operations

About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started. Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow. We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs. Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk. About the Role This Business Operations role sits at the center of Fay's three-sided marketplace — payers, providers, and members — and the flywheel that connects clinical quality, payer trust, provider economics, and member retention. It works across Member Experience, Provider Operations & Growth, Clinical Operations, and Payer Operations, flexing toward whichever side of the marketplace needs the most attention at any given time. This is a strategic, analytical role grounded in operations. You'll own data and insights that drive decision-making, build a strong understanding of supply and demand dynamics across payers, providers, and members, and translate those insights into clear, actionable recommendations. You'll also help build and maintain the operating systems that keep a fast-moving, complex organization aligned and executing effectively. At Fay, we value people who are adaptable, resourceful, and excited to tackle new challenges as the business evolves. Priorities in this role will shift as the business does — one quarter you might be deep in payer economics, the next focused on provider supply, the next on member retention. We're looking for someone who's energized by that kind of movement, comfortable getting hands-on wherever the highest-impact work is, and eager to apply their skills across the marketplace rather than in a single fixed lane. What You'll Be Doing Strategy & Business Analysis Partner with team leads across payer, provider, and member functions to generate insights on cohorts, trends, and opportunities to reduce churn and improve retention Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, payer relationships, and member experience Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities Growth & Marketplace Dynamics Own analysis of supply and demand dynamics across the payer, provider, and member marketplace, helping shift toward a more predictive model Support Provider Growth in identifying where to focus onboarding efforts (e.g., geographies, provider profiles) Evaluate new initiatives and clarify what is driving impact, and what is not, across any side of the marketplace Operating Cadence & Performance Management Build and maintain the operating cadence across Member Experience, Provider Growth & Operations, Clinical Operations, and Payer Operations Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics Surface risks, identify gaps, and drive accountability across cross-functional initiatives Cross-Functional Execution Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping nav…