Business Operations Coordinator - Part Time / Flexible

**Benefits:** - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Flexible schedule **Business Operations Coordinator** Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win. **Job Benefits:** - Competitive salary with bonus potential - Paid holidays and accruable vacation - Flexible work hours if required - Advancement opportunities. - Bonus potential from day one! **Objective:** *Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.* **Primary Responsibilities:** - **Business Operations** - Inventory Management - Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc) - Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos) - Accounts Receivable Support - Customer Contact Information Database Management (Vonigo & Quo) - Repair Photo Database Management (CompanyCam) - Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc) - Business Compliance Management - Vehicle Info & Maintenance Management - Assist in Develop & Document SOPs - **Scheduling** - Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules - Communicate with customers to plan and confirm repair date/time - Weekly Schedule Development & Distribution - **Business Development (Account Management Support)** - Assist w/ Creating & Sending Quotes - Customer Follow-up & Misc Communication - Occasional Outside Sales (Scheduled Walk-thrus & Meetings) - Identify, implement, and document solutions to improve business methods and processes - Prioritize customer relationships and customer service **Required Qualifications:** - Goal-oriented, self-starter, and energetic - Licensed to operate a passenger car and have a clean driving record - Professional, caring, and service-minded - Readiness to becomea meaninful part of a strong team and growing business **Preferred Skills:** - Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office - Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility. - Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them Flexible work from home options available. Compensation: $25.00 - $35.00 per hour ## About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. - Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. - Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. ## Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by redu…