Business Operations Associate, AI & Automation

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We're hiring a Business Operations Associate to support variable pay and quota-setting across our GTM organization — and, more importantly, to help us automate and rebuild how this work gets done using AI. This is a builder's seat: high ownership, a lot of latitude, and real upside for someone who ships. Traditional RevOps experience is a plus, not a prerequisite — what we're optimizing for is an instinct for turning manual, spreadsheet-heavy process into agents and workflows. Who You Are Required Comfortable using AI tools daily (Claude, Cursor, ChatGPT, n8n, Replit, or similar), and genuinely excited to get better at directing them to do real work A builder's instinct — when you see a manual, repetitive process, your first thought is “how do I automate this,” not just “how do I do this faster” 0–3 years of experience in an analytical, operational, or cross-functional business role (revenue operations, sales operations, finance, business/product operations, or similar) — new grads with strong internship experience welcome Willingness to learn SQL well enough to draft queries with AI assistance and sanity-check the output against source data — you don't need to arrive fluent Strong Excel/Sheets skills and comfort with ambiguous, spreadsheet-heavy problems High attention to detail — this role touches people's paychecks, and precision matters Clear, professional communication — you'll coordinate directly with sales leaders, Finance, and Legal, and need to hold your own in those conversations Nice to Have Coursework or project experience with SQL, dbt, or BI tools (Mode, Looker, Tableau) Exposure to Salesforce or another CRM — this isn't a CRM-admin role, and we'd rather teach Salesforce to a strong builder than teach the automation instinct to a CRM specialist A personal project, class project, or internship where you built a script, automation, or tool that saved someone time Interest in sales compensation, forecasting, or GTM strategy as a career path What You'll Do AI & Agentic Automation Partner with the RevOps team to turn manual, spreadsheet-heavy steps of the comp process into small agents, scripts, and workflows — starting with well-scoped pieces, not the whole cycle. Examples of what a strong first project might look like: a checklist-style agent that flags obvious mismatches between a payout file and source data, a Replit tool that answers reps' basic crediting questions, an n8n workflow that reminds managers when their target approvals are due. Tools we use today: Claude, Cursor, ChatGPT, n8n, Replit. No software engineering background required — you'll get support from the team on how to build these. What matters is curiosity and follow-through on shipping something real. Comp Operations Support Support monthly and quarterly comp cycles: pull data, run reconciliation checks, help track down discrepancies, and keep documentation current. Help run the quarterly target-setting process — collecting inputs, formatting target packages, tracking approvals, and keeping the timeline on track. Assist with new-hire guarantees, crediting exceptions, and manager comp questions, with guidance from senior RevOps and Finance partners as you build judgment on trickier calls. Forecasting & Pipeline Analytics Help maintain weekly and monthly forecast roll-ups and pipeline dashboards (coverage, stage conversion, velocity, aging). Pull together data and first-pass analysis for the VP of Sales and CFO ahead of QBRs, under the direction of the senior RevOps lead. Plan Design &…