Business Intelligence Manager - Remote

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. This is a fully remote position and can be based anywhere within the U.S. The Business Intelligence Manager, IT, Support Center oversees daily business intelligence operations and analytics service delivery, guiding a team—including ETL developers—to ensure accurate, secure, and scalable data solutions and customer-focused insights. The Business Intelligence Manager leads the team’s adoption of data governance frameworks to maintain data integrity, quality, and compliance with organizational and industry standards. By fostering strong data stewardship and enforcing policies around data access, usage, and security, the Business Intelligence Manager supports a culture of accountability and trust in data-driven outcomes. The Business Intelligence Manager also drives strategic initiatives by leveraging data to inform key business decisions and advance organizational objectives. The Business Intelligence Manager promotes ongoing improvement across data processes, ETL pipelines, platforms, and reporting practices to achieve high standards of service excellence and support key business objectives. Additionally, the Business Intelligence Manager actively engages in cross-functional collaboration with business partners to understand their needs, deliver actionable insights, and help drive strategic decision-making through compelling data storytelling. The Business Intelligence Manager provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture. **ESSENTIAL FUNCTIONS:** - Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, growth-oriented culture; actively engages the team to help drive organizational strategic initiatives. 20% - Owns service delivery and IT BI operations, including incident, request, change, and problem management; monitors SLAs/OLAs and drives continuous improvement in customer experience, aligning IT efforts with organizational strategies and objectives. 20% - Implements and enforces security and compliance controls; supports audits, risk remediation, and business continuity/disaster recovery planning and testing to ensure operational resilience in support of strategic goals. 15% - Establishes and manages vendor relationships, evaluates solutions, negotiates contracts/SOWs, and ensures delivery against SLAs, contributing to the organization’s strategic objectives through effective partnership management. 15% - Develops and manages budgets and forecasts; oversees purchasing, PO creation, invoice processing, and vendor cost optimization, ensuring resources are allocated effectively to support strategic initiatives. 10% - Owns IT documentation and process management, ensuring policies, procedures, diagrams, and runbooks are current and effective to enable strategic alignment and operational excellence. 10% - Champions a consultative, solution-oriented, and customer-centric culture; promotes cross-functional collaboration, recognition of service excellence, and the advancement of strategic organizational priorities. 10% **EXPERIENCE/QUALIFICATIONS:** - Minimum Degree Required: Bachelor's Degree in Information Technology, Computer Science, or related field. - Preferred Degree: Master's Degree; advanced degree or relevant graduate coursework preferred. - Certificate(s) or License(s): Vendor/technology certification…